Joshua Royle
San Diego
Summary
Customer-focused hospitality professional skilled in enhancing customer loyalty and satisfaction. Engages effectively with diverse clientele to create positive experiences and promote repeat business. Ready to contribute to fast-paced environments with enthusiasm and a strong commitment to service excellence.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Bakery Sales Clerk
The French Gourmet
San Diego, CA
05.2025 - 07.2026
- Informed customers about bakery offerings, contributing to increased sales and improved customer satisfaction.
- Enhanced customer satisfaction and loyalty through exceptional interactions with shoppers.
- Achieved timely processing of customer orders via Intotoast point of sales system. Maximized order fulfillment through effective management of DoorDash, Uber Eats, and Grubhub systems.
- Refined cash handling and order-taking protocols, promoting operational efficiency.
- Oversaw inventory management and restocking processes across bakery operations including beverage cases, baked goods, and grocery items. Coordinated display arrangements to enhance product visibility. Managed preparation of ready-to-heat take-home meal offerings.
- Implemented strategies to improve service quality while promoting effective communication with clients in bakery environment.
Quality Assurance Manager
Splash Cafe by the French Gourmet
Pacific Beach, CA
05.2023 - 05.2025
- Analyzed organizational processes and provided actionable insights to upper management for enhancing workflow and guest satisfaction.
- Designed and enforced cash handling policies to enhance operational efficiency and security.
- Ensured compliance with service standards for short order cooks and cashiers, improving operational efficiency.
- Monitored sales data using Clover POS system, identifying trends for strategic inventory management.
- Led redesign of cafe layout to optimize operations and enhance employee performance; assessed cleanliness and improved cafe aesthetic.
Catering Scheduling Manager
The French Gourmet
San Diego, CA
02.2021 - 11.2022
- Coordinated catering sales deliveries, increasing customer satisfaction and streamlining operational processes.
- Acted as a liaison between catering sales managers and internal teams to maintain alignment on event needs and client expectations.
- Allocated qualified personnel to event and kitchen roles, ensuring effective operations during high-demand periods.
- Managed processing and distribution of online and telephonic orders to internal departments, improving order fulfillment.
- Oversaw administrative functions and streamlined office workflows. Managed day-to-day office activities to enhance efficiency. Coordinated office resources and maintained accurate records.
- Managed E-Verify operations for onboarding staff while maintaining compliance with applicable hiring legislation.
Server
Tower 23 Hotel
San Diego, CA
04.2017 - 02.2020
- Delivered exceptional customer service, enhancing guest satisfaction in a fine dining establishment.
- Processed food, cocktail, and wine orders using Aloha point of sale system, ensuring accurate and timely service.
- Making recommendations on food and wine/cocktail pairings.
- Set up, bused, and turned tables efficiently in a fast-paced work environment, contributing to a smooth dining experience.
Operations Manager, Guest Relations Manager
Hire 2 Host Vacation Rental Management
San Diego, CA
09.2018 - 09.2019
- Managed staff supervision and scheduling to ensure seamless operations at six 5-star rated properties.
- Achieved high standards of property cleanliness and maintenance through consistent audits. Drove effective scheduling of essential repairs and special projects based on contractor assessments.
- Coordinated interactions among CEO, property owners, rental guests, and service personnel, enhancing communication and operational efficiency in property management.
- Implemented strategies to exceed guest expectations through outstanding and intuitive customer service.
- Delivered 24-hour support through Guesty software, ensuring high guest satisfaction by resolving unforeseen emergencies promptly and maintaining on-call readiness.
- Managed quarterly invoicing processes for property owners, ensuring accurate financial records and developed comprehensive profit and loss reports to assess property performance.
- Conducted inventory checks on all supplies and equipment to maintain accurate stock levels. Replenished property amenities prior to each guest check-in to ensure a welcoming environment.
Education
San Diego City College
Saratoga Springs, NY12.2004
High School Diploma -
La Jolla Country Day School
La Jolla, CA05.2002
Skills
- Bakery Operations
- Food service experience
- Aloha POS system expertise
- OpenTable proficiency
- Sales techniques
- Microsoft Office
- Writing skills
- Customer Engagement
Certification
- Driver's License
- Food Handler Certification
- July 2023 to July 2026
Languages
French - Fluent
Spanish - Intermediate
Timeline
Bakery Sales Clerk
The French Gourmet
05.2025 - 07.2026
Quality Assurance Manager
Splash Cafe by the French Gourmet
05.2023 - 05.2025
Catering Scheduling Manager
The French Gourmet
02.2021 - 11.2022
Operations Manager, Guest Relations Manager
Hire 2 Host Vacation Rental Management
09.2018 - 09.2019
Server
Tower 23 Hotel
04.2017 - 02.2020
San Diego City College
High School Diploma -
La Jolla Country Day School