Joshua Rogado
Apple Valley
Summary
Adept Medical Assistant and former Bank Accountant, I've leveraged critical thinking and HIPAA compliance to enhance patient care at Serenite Wellness Medicine and streamline financial accuracy at AXOS. My knack for active listening and customer service has significantly improved client trust and satisfaction, contributing to operational excellence and quality care delivery. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Serenite Wellness Medicine
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
AARB
05.2021 - Current
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
Bank Accountant
AXOS
02.2020 - 02.2021
- Assisted in the preparation of accurate and timely financial reports, contributing to management''s decision-making process.
- Enhanced financial accuracy by diligently reviewing and reconciling bank statements and general ledger accounts.
- Managed cash flow effectively by closely monitoring incoming funds, outgoing payments, and account balances.
Guest Services
Treasure Island
06.2018 - 07.2020
- Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty.
Education
Associate of General Studies -
College of Southern Nevada
Las Vegas, NV06-2021
Skills
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Vital signs monitoring
- Direct Patient Care
- Medical Documentation
- Critical Thinking
- Active Listening
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified EKG Technician (CET) - National Healthcareer Association (NHA).
- Certified Medical Assistant (CMA) - National Healthcareer Association (NHA).
Timeline
Medical Assistant
Serenite Wellness Medicine
11.2023 - Current
Medical Assistant
AARB
05.2021 - Current
Bank Accountant
AXOS
02.2020 - 02.2021
Guest Services
Treasure Island
06.2018 - 07.2020
Associate of General Studies -
College of Southern Nevada
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