Joshua Robinson
Windsor,Canada
Summary
Customer-focused professional with 4+ years in client relations and a solid technical background. Proven ability to communicate effectively and solve problems efficiently. Committed to delivering high-quality service and supporting organizational objectives through meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Part-Time Instructor
St. Clair College
Windsor, ON
02.2021 - 04.2021
- Delivered engaging lectures aligned with course objectives
- Designed and administered tests and assignments to assess student learning
- Led lab sessions, providing one-on-one support and guidance to students
- Organized and maintained course content and resources on Blackboard LMS
AV Technician
St. Clair College
Windsor, ON
09.2019 - 03.2020
- Set up and operated audio-visual equipment for various college events.
- Collaborated with faculty to ensure technical needs were met for presentations.
- Conducted regular maintenance on AV systems to ensure optimal performance.
Hotel Receptionist
Safestay York
York, United Kingdom
04.2017 - 08.2017
- Greeted guests warmly and assisted with check-in and check-out processes.
- Managed reservations using hotel management software to ensure customer satisfaction.
- Answered questions about services, local attractions, and hotel policies efficiently.
- Handled guest complaints professionally, ensuring prompt resolution of issues.
Key Holder/Sales Associate
Roots Canada
Windsor, ON
01.2012 - 01.2016
- Supervised store operations during shifts to ensure smooth functioning.
- Assisted customers with product selection and provided exceptional service.
- Managed cash handling procedures including opening and closing registers.
- Trained new staff on store policies, procedures, and customer engagement techniques.
Education
Mobile Application Development - Mobile Application and Software Development
St. Clair College
Windsor, ON04.2021
Skills
- Customer service and support
- Interpersonal communication
- Client relations management
- Issue resolution
- CRM software proficiency
- Data management skills
- Technical aptitude
- JavaScript, HTML5, CSS3, PHP, SQL, C# familiarity
- Accessibility standards knowledge
References
References Available Upon Request
Timeline
Part-Time Instructor
St. Clair College
02.2021 - 04.2021
AV Technician
St. Clair College
09.2019 - 03.2020
Hotel Receptionist
Safestay York
04.2017 - 08.2017
Key Holder/Sales Associate
Roots Canada
01.2012 - 01.2016
Mobile Application Development - Mobile Application and Software Development
St. Clair College
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