Joshua Robillard
Peace River,AB
Summary
Arena operations professional with nearly a decade of hands-on expertise, showcasing unwavering dedication. Brings extensive experience in applying modern knowledge and workplace best practices to enhance operational efficiency. Proficient in optimizing operations and implementing cost-saving measures through a proactive approach. A committed and passionate worker in arena operations, adept at meticulous documentation across various facets within facility operations. Utilizes years of arena experience for a seamless integration into the management and maintenance of sports fields and pools, ensuring a comprehensive approach to facility care.
Overview
13
13
years of professional experience
Work History
Arena/Parks Operator
Town Of Peace River
07.2021 - Current
- Introduced up-to-date methodologies for ice plant operation, ice production, and maintenance procedures.
- Brought in modern ideas to improve safety for the public and workers within facilities and grounds.
- Participated as a member of the Joint Health and Safety Committee (JHSC).
- Collaborated with supervisors, management, and workers to introduce modern work practices for arena operations, including ice creation, compressor operation, and overall ice management.
- Made an immediate impact by delivering high-level services during staffing shortages, showcasing adaptability and effectiveness, especially as a newcomer to the town and arena.
- Ensured a consistently clean and well-maintained environment within the arena.
- Promptly communicated identified issues to the supervisor and manager for effective resolution.
- Maintained, inspected, and repaired play parks and grounds to ensure their safety and cleanliness.
- Efficiently cleared and logged snow removal activities to maintain well-documented and safe grounds.
- Executed setup, seasonal operation, and shutdown procedures for both the spray park and the facility, ensuring optimal functionality, safety, and longevity through meticulous day-to-day care, inspections, issue resolution, and collaborative preventive measures.
- Executed line marking, strategic planning, and equipment utilization for sports fields. Adapted to weather conditions, maintained documentation, and prioritized safety.
- Conducted preventive maintenance for HVAC, plumbing, and compressors, ensuring optimal functionality. Executed general maintenance duties, adapting tasks to various needs for efficient operations.
Arena/Pool Operator
City Of Burlington
08.2019 - 07.2021
- Executed the systematic cleaning and organization of the arena and facilities.
- Provided courteous and friendly guest service from point of arrival through departure.
- Oversaw maintenance and operation of ice pads, lobby and refrigeration equipment, maintaining safety, cleanliness and operational efficiency.
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
- Actively listened to customers, addressing concerns promptly and escalating major issues to the supervisor.
- Directed team members to maintain smooth workflow and meet challenging project timelines.
- Conducted nightly ice maintenance to ensure optimal playing conditions.
- Assisted in the painting and construction of ice pads for seasonal use.
- Conducted compressor checks and minor maintenance when needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Arena Operator
City Of Hamilton
04.2017 - 07.2021
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness, and a proactive willingness to assist in various capacities.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Adhered to all relevant standards, policies, and regulatory guidelines to uphold a safe working environment.
- Proactively resolved issues, enhanced operational efficiency, and consistently delivered exceptional service.
- Ensured the consistent cleanliness of buildings and property, executing thorough cleaning and organization of the arena and facilities.
- Addressed guest concerns by identifying the source of complaints and formulating corrective actions with the supervisor.
- Prioritized visitor safety and reduced liability risks by monitoring recreation areas, enforcing rules, and safety policies.
- Applied coordination and planning skills to paint ice and facilities, construct ice pads for seasonal openings.
- Employed effective coordination and planning to achieve results according to schedule.
Sr. Facility Operator
Gateway Ice Centre
09.2014 - 08.2018
- Supervised the quality maintenance of three ice pads, including painting, building and removal of ice pads with minimal downtime.
- Supervised night staff operations at the hockey arena, ensuring smooth execution of tasks and adherence to standards.
- Ensured safety protocols were rigorously followed, prioritizing the well-being of all individuals within the facility.
- Managed and maintained the HVAC systems, increasing longevity through preventive maintenance practices.
- Provided leadership and supervision to the team, ensuring efficient workflows and addressing issues promptly.
- Maintained an excellent attendance record, consistently arriving on time.
- Conducted regular property checks, identifying damages, and coordinating with contractors as needed.
- Implemented preventive maintenance practices, adhering to equipment guidelines to minimize downtime.
- Completed daily, weekly, and monthly checklists on building equipment, maintaining records of scheduled maintenance procedures.
- Conducted cleaning and lubrication of parts to ensure peak performance of Ice Resurfacer equipment.
- Ensured restroom functionality by promptly addressing issues such as leaking faucets and clogged toilets.
- Provided facility inspection and maintenance to achieve high levels of cleanliness and overall upkeep.
Set-up/Cleaning Crew
The Grand Olympia
02.2011 - 02.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Followed detailed floor plans with meticulous attention, ensuring precision in the setup of large venues both indoors and outdoors. Proficiently applied this skill to various events, including weddings and meetings, contributing to the seamless execution of diverse occasions.
- Collaborated efficiently with a large team to set up multiple venues in a single night.
- Executed thorough cleaning of banquet halls, washrooms, hallways, and bars.
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
Education
Ontario Recreation of Facility Personnel
OntarioAlberta Association of Recreation Personnel
AlbertaMiscellaneous
High School Diploma -
Orchard Park Secondary School
Stoney Creek, ON06.2015
Skills
- Proficient in identifying and implementing cost-effective strategies through the integration of modern practices
- Skillful in exploring innovative approaches to streamline operations and optimize resource utilization
- Eager to apply cost saving skills to drive tangible results in savings within a dynamic professional environment
- Skilled at ice maintenance with a focus on cost-efficient operations
- Capable of identifying and rectifying issues related to both public and worker safety
- Proficient in swiftly acquiring information to excel in new roles, demonstrating adaptability and efficiency
- Proficient in seamlessly integrating with existing or new staff, adept at identifying and leveraging team members' strengths and weaknesses for optimal collaboration and success
- Keep up-to-date with the latest industry practices and technologies, ensuring informed integration for optimal professional performance
- Skilled at evaluating broader perspectives when making decisions, ensuring a comprehensive and strategic approach
- 9 years of hands-on experience handling operations in 15 arenas
- Collaborated closely with three municipalities, gaining valuable insights into efficient arena operations and utilizing this experience to implement successful strategies in diverse work environments
- Proficient in the management and maintenance of facilities, particularly experienced in arena operations Applying arena expertise to enhance efficiency in overseeing pools and sports fields Demonstrating adaptability to various responsibilities, emphasizing a focus on effective management and maintenance practices
- Possessing the capacity to navigate contracts and service agreements with providers, with the capability to strategically optimize the operational and financial performance of recreation facilities
- Capable of identifying positive solutions to disagreements with user groups and facility users, fostering constructive resolutions
- Clearly defining and measuring service levels for enhanced precision
- Ability to build positive relationships with user groups and staff, promoting a collaborative environment
- Poised to contribute to the delivery of diverse recreational opportunities and services to the public, with a keen ability to manage both direct and indirect engagement channels
- Capable of translating recommendations from guiding documents into actionable steps and contributing effectively to the development of new planning directions
Timeline
Arena/Parks Operator
Town Of Peace River
07.2021 - Current
Arena/Pool Operator
City Of Burlington
08.2019 - 07.2021
Arena Operator
City Of Hamilton
04.2017 - 07.2021
Sr. Facility Operator
Gateway Ice Centre
09.2014 - 08.2018
Set-up/Cleaning Crew
The Grand Olympia
02.2011 - 02.2015
Ontario Recreation of Facility Personnel
Alberta Association of Recreation Personnel
Miscellaneous
High School Diploma -
Orchard Park Secondary School
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