Joshua Richardson
Auburn
Summary
Friendly and ambitious Lead Sales Associate with 5+ years of customer service and sales expertise. Addresses customer inquiries and complaints and resolves issues with updated information, effective communication, and tactful conflict resolution. Handles cash transactions with accuracy and efficiency and maintains strong POS system proficiency.
Overview
17
17
years of professional experience
Work History
Assistant Manager/Delivery Expert
Dominos's Pizza
08.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Operations Team Lead
Academy Sports + Outdoors
04.2022 - 02.2023
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Led a team of professionals to achieve project goals on time and within budget constraints.
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
Sales Team Lead Hardlines
Academy Sports + Outdoors
06.2020 - 06.2021
- Merchandised products according to planograms and store procedures, arranging featured items in high-traffic areas to boost sales.
- Created daily tasks for my team in regards to power-merchandising to ensure proper product placement, a pleasant presentation, as well as correct stock-on-hand numbers.
- Maintained clean and orderly sales floor areas, including verifying pricing, promotional signage, and product availability.
- Used POS systems to process sales transactions, confirm pricing, and manage inventory.
- Answered customer questions regarding product availability, pricing, promotional offers, and store policies.
- Created enjoyable shopping experiences through proactive customer acknowledgment and positive customer service.
- Supported management with daily retail operations, including banking and reporting procedures and opening and closing duties.
- Handled customer complaints with tactful communication and effective conflict resolution.
Sales Team Lead Softlines
Academy Sports + Outdoors
10.2019 - 06.2020
- Merchandised products according to planograms and store procedures, arranging featured items in high-traffic areas to boost sales.
- Created daily tasks for my team in regards to power-merchandising to ensure proper product placement, a pleasant presentation, as well as correct stock-on-hand numbers.
- Maintained clean and orderly sales floor areas, including verifying pricing, promotional signage, and product availability.
- Used POS systems to process sales transactions, confirm pricing, and manage inventory.
- Answered customer questions regarding product availability, pricing, promotional offers, and store policies.
- Created enjoyable shopping experiences through proactive customer acknowledgment and positive customer service.
- Supported management with daily retail operations, including banking and reporting procedures and opening and closing duties.
- Handled customer complaints with tactful communication and effective conflict resolution.
Operations Team Lead
Academy Sports + Outdoors
04.2019 - 10.2019
- Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training.
- Protected workers by verifying safe working practices, documenting accidents, as well as conducting weekly and monthly safety walks of the sales floor and back of house to ensure all safety procedures have been met and all safety hazards documented and fixed in a timely manner.
- Kept team working at peak level by training new team members and assigning tasks.
- Boosted team efficiency by learning all roles and rotating through positions.
- Kept team operations consistent with well-established and clear departmental requirements.
Sales Team Lead Hardlines
Academy Sports + Outdoors
04.2018 - 04.2019
- Merchandised products according to planograms and store procedures, arranging featured items in high-traffic areas to boost sales.
- Created daily tasks for my team in regards to power-merchandising to ensure proper product placement, a pleasant presentation, as well as correct stock-on-hand numbers.
- Maintained clean and orderly sales floor areas, including verifying pricing, promotional signage, and product availability.
- Used POS systems to process sales transactions, confirm pricing, and manage inventory.
- Answered customer questions regarding product availability, pricing, promotional offers, and store policies.
- Created enjoyable shopping experiences through proactive customer acknowledgment and positive customer service.
- Supported management with daily retail operations, including banking and reporting procedures and opening and closing duties.
- Handled customer complaints with tactful communication and effective conflict resolution.
Sales Team Member Camping
Academy Sports + Outdoors
08.2017 - 03.2018
- Supported sales management plans by building strategies, proposals, and forecasts.
- Educated customers on promotions to enhance sales.
- Consistently met goals given by management in regards to keeping my department clean and shoppable.
In-home Care Assistant
01.2014 - 01.2017
- In home assistant to a family member for several years, unsure of exact dates.
- Accompanied client to doctors’ offices or other trips, providing transportation, assistance, and companionship.
- Managed well-organized schedule of rest, activity and social needs.
- Kept client treatment on-track by consistently administering prescribed medications.
- Maintained clean home environment, changing linens, washing laundry and cleaning spaces.
- Prepared balanced, healthy meals and snacks for clients.
Multiple Positions Throughout High School
Pitner Orthodontics, Belacinos, Moes, Texas Roadhouse, 5 Points Pub
01.2007 - 12.2011
- Lab Tech Assistant at Pitner Orthodontics, mostly working on creating bases for the molds of patients’ teeth, as well as record keeping.
- Worked line, dish, and lobby at Belacinos.
- Worked the lobby at Moe’s Southwest Grill, ensuring a clean and pleasant environment.
- Worked expo at Texas Roadhouse, which included making the final touches on orders going out, as well as confirming the orders were correct, notifying food runners/servers on which table the order is going to, and running the food myself on busy nights.
- Worked as a production assistant/doorman at the 5 Points Pub, ensuring day sheets were followed properly by employees as well as the talent for the night, and hospitality was taken care of in regards to the talent. Once the show began, I would man the backdoor to ensure safety of patrons.
Education
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Irmo High School
Irmo, SC06.2010
Skills
- Customer service
- Communication
- POS systems
- Microsoft Word
- Customer relations
- Money handling
- Team leadership
- Task delegation
- Conflict resolution
- Retail operations
Timeline
Assistant Manager/Delivery Expert
Dominos's Pizza
08.2023 - 04.2024
Operations Team Lead
Academy Sports + Outdoors
04.2022 - 02.2023
Sales Team Lead Hardlines
Academy Sports + Outdoors
06.2020 - 06.2021
Sales Team Lead Softlines
Academy Sports + Outdoors
10.2019 - 06.2020
Operations Team Lead
Academy Sports + Outdoors
04.2019 - 10.2019
Sales Team Lead Hardlines
Academy Sports + Outdoors
04.2018 - 04.2019
Sales Team Member Camping
Academy Sports + Outdoors
08.2017 - 03.2018
In-home Care Assistant
01.2014 - 01.2017
Multiple Positions Throughout High School
Pitner Orthodontics, Belacinos, Moes, Texas Roadhouse, 5 Points Pub
01.2007 - 12.2011
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Irmo High School
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