Summary
Work History
Education
Skills
Languages
Timeline
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Joshua Reynolds

Whitby,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Sales Representative Intern

Combined Insurance
04.2024 - Current
  • Collaborated with the sales team to develop strategic plans for expanding target markets.
  • Participated in sales meetings and presentations to gain knowledge and insight.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.

Customer Service Representative

Real Canadian Superstore
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.

Camp Counselor Volunteer

Iroquois Sports Camp
  • Mentored younger or less experienced campers, providing guidance and support as they navigated unfamiliar situations or challenges.
  • Developed strong relationships with campers, providing guidance and support to foster personal growth and selfconfidence.
  • Managed conflicts between campers effectively, utilizing problem-solving strategies to maintain a harmonious atmosphere.
  • Promoted teamwork and collaboration among campers through group projects and team-building exercises.

Crew Member

Baskin Robins
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.

Education

Graduate Certificate - Electrical Techniques

Durham College
Oshawa, ON
07.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Complaint Handling

Languages

English
Full Professional

Timeline

Sales Representative Intern

Combined Insurance
04.2024 - Current

Customer Service Representative

Real Canadian Superstore

Camp Counselor Volunteer

Iroquois Sports Camp

Crew Member

Baskin Robins

Graduate Certificate - Electrical Techniques

Durham College

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Joshua Reynolds