Joshua Reyes Castillo
Los Angeles
Summary
Dependable and adaptable professional with experience in retail management, warehouse operations, food service, and delivery logistics. Proven ability to manage high-traffic environments, maintain security awareness, and handle customer interactions with professionalism under pressure. Experienced in supervising teams, coordinating inventory, and ensuring smooth day-to-day operations in fast-paced and unpredictable settings.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Manager
Baba’s Mini Market
Los Angeles
02.2024 - Current
- Managed day-to-day operations of a high-traffic mini market in a demanding urban environment
- Supervised and scheduled staff, ensuring shifts were covered and operations ran smoothly
- Maintained inventory control, restocking, and supplier coordination
- Handled cash management, transactions, and end-of-day financial reporting
- Delivered customer service while resolving conflicts and de-escalating tense situations
- Stayed highly attentive to individuals engaging in suspicious or disruptive behavior to maintain a safe store environment
- Responded quickly to security concerns, theft attempts, and unexpected incidents
- Remained on call at all times to address emergencies, staffing issues, or operational needs
- Ensured compliance with store policies, safety procedures, and local regulations
- Adapted to a fast-paced, unpredictable setting requiring strong decision-making and awareness
Uber Eats Driver
Uber Eats
Los Angeles
12.2022 - Current
- Delivered food orders promptly to various locations within designated zones.
- Communicated effectively with customers regarding order status and delivery timings.
- Navigated efficiently using GPS tools to optimize delivery routes.
Machine Operator
Grief
Los Angeles
06.2023 - 08.2023
- Operated machinery to produce high-quality packaging materials efficiently.
- Monitored production lines for safety and adherence to quality standards.
- Conducted routine maintenance on machines to ensure optimal performance.
- Collaborated with team members to troubleshoot equipment issues promptly.
- Loaded raw materials into machines for continuous production cycles.
- Followed safety protocols to maintain a safe work environment consistently.
- Trained new hires on machine operation and safety procedures effectively.
- Inspected finished products for defects before packaging and shipping.
- Operated forklifts to move materials within the warehouse efficiently.
- Monitored work areas for potential fire hazards and unsafe conditions.
Line Cook
Jack in the Box
Los Angeles
10.2022 - 12.2022
- Prepared and cooked menu items following established recipes and procedures.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in training new kitchen staff on food preparation techniques and safety standards.
- Collaborated with team members to meet kitchen production demands during peak hours.
- Cooked multiple orders simultaneously during busy periods.
Cashier/ Janitor
Wendys
Los Angeles
06.2022 - 08.2022
- Processed customer orders accurately and efficiently at fast-paced restaurant.
- Handled cash transactions using point-of-sale system effectively.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Cleaned and maintained floors, restrooms, and common areas daily.
- Empty wastebaskets and trash containers.
Cashier
Baba’s Mini Market
Los Angeles
05.2020 - 09.2021
- Processed customer transactions accurately at point-of-sale.
- Assisted customers with product selections and inquiries.
- Maintained clean and organized checkout area for efficiency.
- Collaborated with team members to restock merchandise efficiently.
- Resolved customer complaints with professionalism and patience.
Unloader
FedEx
Los Angeles
- Unloaded freight from trucks and organized packages for efficient distribution.
- Maintained a clean and safe work area following safety protocols.
- Unloaded parcels from truck with care to avoid damage.
Education
Ollin University Prep
Los Angeles, CASkills
- Inventory management
- Cash handling
- Staff scheduling
- Equipment operation
- Quality control
- Customer service
- Conflict resolution
- Decision making
- Employee training
- Safe driver
Languages
Spanish
Native/ Bilingual
Certification
- Forklift license
Timeline
Manager
Baba’s Mini Market
02.2024 - Current
Machine Operator
Grief
06.2023 - 08.2023
Uber Eats Driver
Uber Eats
12.2022 - Current
Line Cook
Jack in the Box
10.2022 - 12.2022
Cashier/ Janitor
Wendys
06.2022 - 08.2022
Cashier
Baba’s Mini Market
05.2020 - 09.2021
Unloader
FedEx
Ollin University Prep