Joshua Reyes
Riverside
Summary
I am an outgoing student with a highly flexible schedule, available for weekend and any shift thru out the day. With strong customer service, multitasking and time management abilities, I am devoted to providing every customer with a postive and memorable experience. I have experience in fast paced environments and I am adaptable to last minite changes. I thrive under pressure and consistently earn high marks for work quality and speed. As a dedicated professional with a strong work ethic and effective communication skills, I am eager to contribute to a dynamic team and support organizational
Overview
3
3
years of professional experience
Work History
Shift Leader
Wingstop
Riverside
07.2024 - Current
- Coordinated daily operations during peak hours in a fast-paced environment.
- Trained new team members on company procedures and customer service standards.
- Managed inventory levels to ensure product availability and freshness
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Monitored employee performance and provided feedback for improvement.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Demonstrated reliability and initiative by independently managing store closing duties during regular shifts and in emergency situations.
Community Service Volunteer
Church Youth Group
Riverside
02.2022 - Current
- Organized community outreach events to engage local youth in service activities.
- Collaborated with team members to plan educational lessons for children classes.
- Organized various activities games and crafts to keep children interested
- Remaining alert at all times while carimg for multiple children simultaneously.
- Using problem somving skills to anticipate potential issues before they arise.
Education
High School Diploma -
Hillcrest Highschool
Riverside, CA05-2025
Skills
- Team collaboration
- Customer service
- Employee training
- Time management
- Problem solving
- Staff supervision
- Problem-solving
- Flexible schedule
- Cash handling
- Team leadership
- Postive and professional
- Restocking abilities
- Learner
- Bilingual in english and spanish
Timeline
Shift Leader
Wingstop
07.2024 - Current
Community Service Volunteer
Church Youth Group
02.2022 - Current
High School Diploma -
Hillcrest Highschool