Joshua Redhair
Ottawa,Canada
Summary
Transformational Non-Profit Leader with Expertise in Strategic Operations, Impact-Driven Growth, and Program Development. Demonstrated success in enhancing program effectiveness, improving operational efficiency, and supporting data-informed decision-making in mission-focused environments. Engineered and developed scalable admissions and quality assurance strategies, leading cross-functional teams, and building partnerships that drive organizational impact. Known for combining strategic insight with a collaborative approach to deliver high quality, inclusive services that align with both immediate and long-term goals. Proven ability in analyzing market trends, optimizing applicant engagement, and implementing solutions to support sustainable growth and continuous improvement.
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Vice President, Strategic Insight and Innovation
NPower Canada
01.2024 - Current
- Spearheaded the strategic direction of operational initiatives at NPower Canada, employing comprehensive data analysis that identified key performance drivers and led to enhancements in three major program areas, improving overall effectiveness.
- Facilitated operational expansion during a period of substantial growth (2020-2024), expanding operations from two provinces to six and achieving a 234% increase in total participant enrollment.
- Lead six departments (Admissions, Education, Alumni Association, Training & Compliance, Salesforce Management, and Data & Evaluation) managing a team of 65 staff members.
- Led strategic initiatives to enhance operational efficiency and drive organizational growth.
- Mentored and developed leadership team, fostering a culture of collaboration and accountability.
- Implemented or expanded technology and systems, including Tableau and Asana, to transform grant reporting processes, streamlining workflows and reducing funder reporting time by 50%.
- Managed the organization's Salesforce instance, collaborating with a team of internal staff and external consultants to align system configurations; achieved full compliance and accuracy across all user data records.
- Directed cross-functional teams to implement quality assurance and data management initiatives, identifying three critical areas for improvement; findings directly addressed root causes of employment support issues and enhanced compliance with organizational and funder standards.
- Established and led the development of a Project Management Office (PMO) to enhance organizational alignment and deliver 10% more projects on time by implementing standardized process optimization strategies across all departments.
- Strengthened data analysis and evaluation frameworks to deliver over 10 detailed reports each month, directly supporting senior leaders in defining priorities and optimizing organizational strategies for program advancement and employment initiatives within NPower Canada.
Director, Admissions
NPower Canada
04.2023 - 12.2023
- Developed and executed strategic process improvements for the department; increased application conversion rates by 20% while increasing onboarding efficiency across teams by facilitating clearer communication channels.
- Implemented data-driven improvements that elevated applicant engagement scores by 15%, utilizing feedback mechanisms to tailor communication strategies and create a more personalized recruitment experience for potential participants.
- Facilitated recruitment initiatives leading up to a successful hiring campaign which expanded departmental personnel capacity by adding seven new positions within three months during a critical growth phase while maintaining budget constraints.
- Developed standardized reporting tools using Salesforce dashboards and Asana, which provided real-time insights into recruitment activities; enhanced decision-making processes that directly supported achieving increased enrollment targets for three consecutive cohorts without adding additional staff.
- Led strategic initiatives to enhance program delivery and participant engagement.
- Developed partnerships with community organizations to expand service offerings and resources.
Senior Manager, Admissions
NPower Canada
01.2022 - 03.2023
- Directed analysis of admissions data across three recruitment cycles, identifying key bottlenecks and refining procedures; findings led to improved enrollment rates by capturing insights on over 20,000 applicants.
- Boosted overall team productivity by developing and implementing new CRM automations, including an ATS and interview booking automation; streamlined candidate communications with auto-triggered emails detailing next steps for over 20,000 applicants.
- Designed and executed a comprehensive training program for new admissions staff, leading to an increase in onboarding efficiency that reduced ramp-up time by 50% while maintaining service quality.
Supervisor, Admissions
NPower Canada
09.2021 - 01.2022
- Oversaw daily operations within Admissions, leading a small team in efficient applicant processing.
Team Lead, Admissions
NPower Canada
05.2021 - 09.2021
- Managed applicant communications, aligning team efforts with department goals for enrollment and applicant engagement.
Youth in Transition Worker (Community Support)
Fernie Youth Services
01.2019 - 01.2020
- Facilitated job placement initiatives that connected over 50 youth with local employers; expanded access to education resources, resulting in increased employability and improved reintegration rates within the criminal justice system.
- Built partnerships with probation officers, legal services, and community stakeholders to develop personalized service plans.
Environmental Analyst
Habitat for Humanity Burlington
09.2017 - 02.2018
- Collaborated with cross-functional teams to identify opportunities for resource conservation and waste reduction initiatives.
- Evaluated the effectiveness of existing environmental programs, recommending adjustments as needed to maximize results.
Education
MA - International Development and Human Rights Law
University of Kent
BelgiumBA - Political Science
Weber State University
USASkills
- Operations and Workflow Optimization
- Organizational change management
- Process Improvement
- Data Research
- Data Analysis
- Quality Assurance
- Evaluation
- Cross-Functional Leadership
- Capacity Building Strategies
- Stakeholder Management
- Staff Development
- Grant Administration
- Grant Reporting
- Strategic Planning
- Strategic Execution
- CRM Systems Management
- Microsoft Office Suite
- Salesforce CRM
- Mogli
- Pardot
- Project Management
- Asana
- Critical thinking
- Decision-making
- Relationship building
- Team leadership
Languages
English
Native or Bilingual
French
Limited Working
Certification
- MBA Essentials, Wharton School of Business - 2020
Timeline
Vice President, Strategic Insight and Innovation
NPower Canada
01.2024 - Current
Director, Admissions
NPower Canada
04.2023 - 12.2023
Senior Manager, Admissions
NPower Canada
01.2022 - 03.2023
Supervisor, Admissions
NPower Canada
09.2021 - 01.2022
Team Lead, Admissions
NPower Canada
05.2021 - 09.2021
Youth in Transition Worker (Community Support)
Fernie Youth Services
01.2019 - 01.2020
Environmental Analyst
Habitat for Humanity Burlington
09.2017 - 02.2018
BA - Political Science
Weber State University
MA - International Development and Human Rights Law
University of Kent