Joshua Pritchard
Roseville,CA
Summary
Resourceful System Administrator who consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5 years of progressive Coupa Administration.
Overview
9
9
years of professional experience
Work History
BUSINESS SYSTEMS ADMINISTRATOR - COUPA CONSULTANT
Tata Consultancy Services
06.2021 - Current
- Troubleshoot end user issues on the Coupa Core Platform
- Work with business to identify any modifications/customizations needed
- Update any user profiles and provision access to approved requesters
- Create JIRA stories to track progress on short term and long-term technical requests
- Gather requirements from business for enhancements on Coupa Platform
- Assist in Phase 1,2, and 3 of Coupa implementation
- This includes SIM, CLMA, CRA, AIC implementation and deployment
- Lead Admin for all Coupa Release testing
- Part of a team that supports 20,000 users (US and International).
- Evaluate all approval chains/configurations and tweak as business requirements progress
PROCURE TO PAY SPECIALIST - COUPA PLATFORM ADMINISTRATOR / AP SPECIALIST
Rodan and Fields, LLC
06.2017 - 06.2021
- Became Coupa Platform certified in 2019
- Sole Coupa administrator for entire organization (325 licenses)
- Main contact for all Coupa queries (sole owner of dedicated inbox)
- Answered all 'how-to' and configuration questions
- Facilitated Homepage improvement and catalog adoption/implementation
- Enabled Punch out Catalogues and cXML Suppliers
- Familiar with all configuration objects for Requisitions, Purchase Orders, Suppliers and Invoices
- Understanding of Coupa-middleware-ERP flow with attention paid to up and downstream impacts
- Translated compliance process and policy to achieve business objectives
- Worked closely with SAP, MuleSoft, and Coupa Support teams to ensure functionality
- Leader of change management efforts within platform with all new Coupa releases
- Created custom webforms and easy forms to suit business requirements
- Provided access to new users and deprovisioned access to terminated users
- Created organizational platform KPI's
- Advised on and created invoice-level and request-level compliance
- Provided technical support for AP team and Indirect Procurement Team.
ACCOUNTS PAYABLE ASSOCIATE
BUILD
02.2016 - 05.2017
- Accounts Payable for a Non-Profit Organization
Education
Bachelor of Arts in Management Economics -
Ateneo De Manila University
Philippines03.2004
Skills
- Data Analysis
- Software Implementation
- Procurement Compliance
- Business process improvement
- System Administration
- System Testing
Timeline
BUSINESS SYSTEMS ADMINISTRATOR - COUPA CONSULTANT
Tata Consultancy Services
06.2021 - Current
PROCURE TO PAY SPECIALIST - COUPA PLATFORM ADMINISTRATOR / AP SPECIALIST
Rodan and Fields, LLC
06.2017 - 06.2021
ACCOUNTS PAYABLE ASSOCIATE
BUILD
02.2016 - 05.2017
Bachelor of Arts in Management Economics -
Ateneo De Manila University
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