Joshua Pence
Porterville
Summary
Dynamic Customer Service Representative with a proven track record at Dominos Pizza Inc., excelling in active listening and critical thinking. Recognized for consistently exceeding performance metrics and enhancing customer satisfaction through effective complaint resolution and product knowledge. Skilled in payment processing and team collaboration, driving loyalty and repeat business.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
10.2023 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and guided customers through purchasing processes.
- Handled customer complaints with empathy and professionalism to ensure satisfaction.
- Documented customer interactions accurately in CRM system for record-keeping.
- Collaborated with team members to enhance service delivery efficiency.
- Adapted to new technology and tools for improved customer support experiences.
- Maintained knowledge of product offerings to provide effective recommendations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
PORTERVILLLE ADULT SCHOOL
Porterville, CASkills
- Customer service
- Active listening
- Critical thinking
- Payment processing
- Order processing
- Team development
- Multi-line phone talent
- Order fulfillment
- Store maintenance
- Proofreading
- Staff education and training
- Delivery scheduling
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of [Number] staff members.
Timeline
Customer Service Representative
Dominos Pizza Inc.
10.2023 - Current
High School Diploma -
PORTERVILLLE ADULT SCHOOL