JOSHUA PAULO TARUC
Fullerton
Summary
To be employed in the customer service field that will benefit me while working in a fast pace environment. It will help me acquire experience and allow me strengthen my ability to work efficiently and effectively as a member of a team. Also this job opportunity will also be beneficial in conjunction with my pursuit of a degree.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
12
12
years of professional experience
Work History
Valet
LAZ Parking
12.2019 - Current
- Parked and retrieved vehicles efficiently, ensuring customer satisfaction and quick turnaround times.
- Assisted guests with luggage and provided exceptional customer service at all times.
- Maintained cleanliness and organization of parking area, enhancing overall guest experience.
- Monitored vehicle security and ensured safe handling of customer property.
- Coordinated with team members to streamline vehicle flow during peak hours.
- Utilized communication skills to address guest inquiries and resolve issues promptly.
Valet Cashier
Towne Park
06.2023 - 12.2023
- Managed cash transactions for valet services, ensuring accuracy and efficiency in daily operations.
- Coordinated vehicle retrieval and parking processes, enhancing customer satisfaction and service speed.
- Resolved customer inquiries and complaints promptly, maintaining high standards of service quality.
- Trained new staff on cash handling procedures and customer service best practices, fostering team performance.
- Implemented process improvements for ticketing system, reducing wait times for customers significantly.
COVID-19 Tester
Health Care Provider 360 Clinic
12.2020 - 05.2021
- Worked at a Covid Testing Site helping people get tested
- Conducted COVID-19 testing with adherence to safety protocols and regulatory guidelines.
- Administered nasal swab tests and communicated procedures effectively to patients.
- Maintained accurate records of test results and ensured timely data entry into health systems.
- Assisted in training new staff on testing protocols and best practices for patient interaction.
Restaurant Hostess
Kabuki Japanese Restaurants
02.2019 - 07.2019
- Coordinated seamless guest seating to optimize dining room efficiency.
- Trained and mentored new host staff, enhancing team performance and guest satisfaction.
- Developed efficient reservation system to reduce wait times and improve service flow.
- Monitored lobby area to maintain welcoming atmosphere and address guest needs promptly.
- Implemented feedback system, improving service quality based on guest experiences.
Busser
Shinobu Japanese Barbeque
06.2017 - 12.2017
- Led team in maintaining clean dining areas, ensuring swift table turnover and enhanced guest satisfaction.
- Mentored new staff on best practices for efficient dish clearing and resetting protocols.
- Improved workflow by implementing systematic approaches to table service and cleanliness standards.
- Coordinated with waitstaff to ensure timely delivery of orders and seamless dining experiences.
- Optimized supply replenishment processes, reducing downtime and maintaining service efficiency.
Barista
Tapioca Express
10.2013 - 01.2016
- Worked as a part time job as a busser and server with great customer service
- Prepared specialty coffee beverages according to standardized recipes.
- Operated espresso machines and grinders, ensuring proper maintenance and functionality.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Managed cash register transactions accurately and efficiently during high-volume periods.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
Education
Irvine High School
Irvine, CA06.2011
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Community of Learners Academy of San Jose
03.2013
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Creekside High School
Irvine, CA06.2012
Skills
- Leadership skills, cooperative, polite, responsible, dependable, effective teamwork skills, willingness to learn, open-minded, able to adapt to any work environment
- Customer Service; Always willing to help customers and co-workers, easy going, positive attitude
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Cleanliness
- Safe food handling
- Excellent memory
- POS systems
- POS system operation
- Retail management
- Graphic design
- Multitasking and organization
- Workflow management
- Physical stamina
- Positive and professional
- Customer service
- Cleaning and sanitizing
- Multitasking
- Flexible schedule
- Available weekends
Languages
English
Native or Bilingual
Timeline
Valet Cashier
Towne Park
06.2023 - 12.2023
COVID-19 Tester
Health Care Provider 360 Clinic
12.2020 - 05.2021
Valet
LAZ Parking
12.2019 - Current
Restaurant Hostess
Kabuki Japanese Restaurants
02.2019 - 07.2019
Busser
Shinobu Japanese Barbeque
06.2017 - 12.2017
Barista
Tapioca Express
10.2013 - 01.2016
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Community of Learners Academy of San Jose
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Creekside High School
Irvine High School
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