Joshua Parada
Toronto,,Canada
Summary
Energetic and accomplished account executive with extensive knowledge of account development, revenue generation and providing impactful data driven customer service for 5+ years. Superior prioritization and pipeline management skills consistently exceeding revenue and retention targets.
Overview
4
4
years of professional experience
Work History
Customer Account Executive
Nitro
09.2021 - Current
- Managing & negotiating existing customer renewal contracts and identifying strategic expansion opportunities in NA East & LATAM territory
- Partnering with solutions engineer curating 1-2 compelling demonstrations/ week
- Maintaining rolling 90 day forecast for renewals and expansion deals with avg ACV of 28k, expansion quota of 382k and retention target of 85%
- Top 10% seller in Q1, Q2 & Q3 2022 achieving 104%, 77% and 109% in quota attainment, respectively, with $288k of revenue secured YTD in net new business
- Overseeing entire renewal cycle for book of business of 862k in total ARR with YTD retention rate of 89% on plan of 85%
Customer Success Manager
Loopio
Toronto, Canada
11.2020 - 04.2021
- Oversaw and managed all post- sale functions: training, quarterly & partnership reviews and renewals for BoB of 65 clients, 15k- 45k ARR
- Pinpointed 2-3 high- risk accounts/ month and developed customized save plays to mitigate churn
- Achieved 87% retention rate and 8% in ACV growth for Q1 2021 renewals on target of 85% and 5%, respectively
Account Executive
Hootsuite
Toronto, Canada
11.2018 - 11.2020
- Owned entire sales cycle including opportunity identification, qualification, solution presentation, closing deals with average ARR of 32k for net new and existing customers
- Prospected and qualified 5-10 leads/ week to generate pipeline exceeding 3x quota coverage
- Cross sold 5+ partner products to existing customers to increase deal size
- Top 15% seller in Q2 & Q3 2020 achieving 134% and 107% in quota attainment, respectively, with over $470k of revenue secured in 2019, annual target of 400k
Education
Bachelor of Commerce -
Queen's University
Kingston, CanadaSkills
- Sales Proposals & Pilots
- Quarterly Business Reviews
- User Analytics Reports
- Salesforce, G-suite, Gainsight, Gong
- Salesloft, Vidyard, Zoominfo, Zoom
- English, Spanish
Volunteer Work
Venture Out (ventureout.ca)
Sponsorship Associate
- Secured 12 local tech companies to sponsor and partake in conference
Timeline
Customer Account Executive
Nitro
09.2021 - Current
Customer Success Manager
Loopio
11.2020 - 04.2021
Account Executive
Hootsuite
11.2018 - 11.2020
Bachelor of Commerce -
Queen's University
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