JOSHUA OYEDOLA
Kitchener,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
10
10
years of professional experience
Work History
Technical Support Personnel
National Identity Management Commission
07.2014 - 02.2024
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
- Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.
- Reduced call wait times by effectively prioritizing incoming technical support requests and delegating tasks accordingly.
Technical Customer Support Representative
Nigeria Immigration Service
02.2015 - 02.2023
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Streamlined support processes for increased efficiency and improved response times.
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
- Developed knowledge base articles for common issues, reducing ticket volume and increasing self-help resources.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
Education
Bachelor of Science - Information And Communication Technology
University of Abuja
Abuja04.2013
Skills
- Software Installation
- Customer Support
- Incident Management
- Asset Management
- Security Protocols
Languages
English
Full Professional
Timeline
Technical Customer Support Representative
Nigeria Immigration Service
02.2015 - 02.2023
Technical Support Personnel
National Identity Management Commission
07.2014 - 02.2024
Bachelor of Science - Information And Communication Technology
University of Abuja
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