Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Orillo

Duncan,BC

Summary

Committed and hardworking Supervisor with 4 years of experience directing food service. Well-rounded leader with talent for supervising employees and coaching them guided by the company standards. Swift problem solver with quick and effective solutions to wide array of issues.

Overview

4
4
years of professional experience

Work History

Food Service Supervisor

Tim Hortons
09.2022 - Current
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining clean environment.

Shift Supervisor

Starbucks
10.2020 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.

Education

Bachelor of Science - Mechanical Engineering

Rizal Technological University
Mandaluyong, Philippines
06.2019

Skills

  • Staff Supervision
  • Customer Service
  • Staff Leadership
  • Food Preparation
  • Operations Management
  • Cash Handling
  • Critical Thinking
  • Microsoft Excel
  • Point of Sale POS Software

Languages

English
Professional Working

Timeline

Food Service Supervisor

Tim Hortons
09.2022 - Current

Shift Supervisor

Starbucks
10.2020 - 08.2022

Bachelor of Science - Mechanical Engineering

Rizal Technological University

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Joshua Orillo