JOSHUA ORBETA
PITTSBURG
Summary
Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Automotive Service Advisor
Hilltop FORD/KIA
02.2025 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Automotive Service Advisor
All Star Hyundai
10.2023 - 01.2025
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Service Technician
Autolounge LLC
01.2021 - 09.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Car Salesperson
Bay Area Auto Club LLC
01.2018 - 12.2020
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Responded to customer enquiries via telephone and email.
Education
High School Diploma -
Clayton Valley High School
Concord, CA06-2013
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Follow-up skills
- Documentation
- Service writing
- Diagnostic tools
- Service estimates
- Customer service
- Computer skills
- Engine repair
- Preventive Maintenance
- Brake systems
- Mechanical systems
- Auto and engine repair
- Fluid exchanges
- Fuel systems
Timeline
Automotive Service Advisor
Hilltop FORD/KIA
02.2025 - Current
Automotive Service Advisor
All Star Hyundai
10.2023 - 01.2025
Service Technician
Autolounge LLC
01.2021 - 09.2023
Car Salesperson
Bay Area Auto Club LLC
01.2018 - 12.2020
High School Diploma -
Clayton Valley High School
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