Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JOSHUA OMONIYI

THOMPSON,Manitoba

Summary

Accomplished Senior Business Analyst with a proven track record at The Skill Garage, enhancing operational efficiency and stakeholder satisfaction through expert application of Agile methodology and exceptional problem-solving abilities. Spearheaded business process improvements, significantly boosting project outcomes and fostering cross-functional collaboration.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

The Skill Garage
03.2024 - Current
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
  • Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Business Analyst/Product Owner

ExpertEdge Consulting
01.2023 - 03.2024
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
  • Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
  • Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Collaborated with cross-functional teams to develop high-quality products that met customer needs.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Optimized product performance by identifying areas for improvement and implementing necessary changes.
  • Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
  • Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
  • Facilitated cross-functional team meetings to address bottlenecks, improving overall project communication and execution.
  • Developed comprehensive roadmaps to guide product development and ensure alignment with business objectives.
  • Streamlined backlog management, ensuring alignment with strategic goals and timely feature delivery.

Senior Business Analyst

First Bank of Nigeria
10.2014 - 11.2022
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
  • Tailored financial solutions to client needs, ensuring alignment with their long-term goals and financial health.
  • Enhanced client communication through adoption of new digital tools, improving accessibility and response times.
  • Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
  • Negotiated and closed complex deals with key clients, securing significant revenue streams.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.

Relationship Manager

First Bank Nigeria Ltd
10.2010 - 03.2014
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
  • Delivered personalized client presentations, effectively communicating value proposition of services.
  • Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
  • Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
  • Negotiated and closed complex deals with key clients, securing significant revenue streams.
  • Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
  • Enhanced team productivity by leading weekly strategy meetings focused on client engagement and conflict resolution.
  • Improved client engagement strategies, leading to marked increase in client referrals and network expansion.
  • Spearheaded client retention initiative that significantly reduced churn rates through strategic engagement efforts.
  • Created financial dashboards to provide insights into key performance indicators.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Head Customer Service Manager

First Bank Nigeria Limited
02.2001 - 02.2010
  • Monitored industry trends and competitor strategies to stay ahead of the curve, adapting company practices as needed to maintain a competitive edge in the market.
  • Developed comprehensive training programs for new hires, ensuring seamless integration into the team and increased productivity.
  • Introduced innovative tools and technologies to enhance the overall customer experience while increasing employee productivity levels.
  • Coordinated cross-functional teams to resolve complex customer issues, resulting in improved client retention rates.
  • Reduced response times for customer inquiries by creating efficient workflows and prioritizing tasks.
  • Led by example, fostering an environment of accountability and excellence while maintaining open lines of communication with staff members to address concerns promptly.
  • Implemented quality assurance measures to ensure consistent delivery of top-notch customer support services.
  • Resolved escalated customer complaints with diplomacy, resulting in amicable solutions that maintained long-term relationships.
  • Collaborated with sales teams to identify growth opportunities and develop targeted marketing campaigns that increased revenue streams.

Education

MBA -

Federal University of Technology (FUTA)
Akure, Nigeria

Bachelor of Arts - English Language

Obaemi Awolowo University

Skills

  • Agile methodology
  • User acceptance testing
  • Stakeholder management
  • Business process improvement
  • Process development
  • Gap analysis
  • Workflow Analysis
  • Change management
  • Business requirements
  • Documentation management
  • Problem-solving abilities
  • Critical Thinking
  • Effective communication
  • Process improvement expertise
  • Documentation
  • Needs assessments
  • BPMN, Basic Workflow, Use Case Diagram
  • DrawI0, Lucidart, Visio, Blasmiq
  • Jira & Confluence

Certification

  • ScrumMaster Certification (CSM) - Scrum Alliance.

Timeline

Senior Business Analyst

The Skill Garage
03.2024 - Current

Business Analyst/Product Owner

ExpertEdge Consulting
01.2023 - 03.2024

Senior Business Analyst

First Bank of Nigeria
10.2014 - 11.2022

Relationship Manager

First Bank Nigeria Ltd
10.2010 - 03.2014

Head Customer Service Manager

First Bank Nigeria Limited
02.2001 - 02.2010

MBA -

Federal University of Technology (FUTA)

Bachelor of Arts - English Language

Obaemi Awolowo University

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JOSHUA OMONIYI