Joshua Ologun
Mississauga,ON
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Guard
Zedcor Security Solutions
Montreal, Quebec
06.2024 - 11.2024
- Observed surveillance cameras for any suspicious activity or intruders.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Completed incident reports regarding violations of policies or procedures.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Monitored closed circuit television systems.
- Provided friendly and professional assistance to employees, visitors and customers.
Customer Service Representative
Scib Nigeria & Co Ltd
Surulere, Lagos
07.2010 - 03.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries via phone, email, and chat.
Education
Bachelor of Science - Accounting
University of Lagos
Lagos Nigeria10-2008
Skills
- Superb surveillance skills
- Premises surveillance
- Legible report writing
- Vigilant and watchful
- Reliability
- Security camera monitoring
- Computer Literacy (Microsoft 365)
- Good communication skills
- English fluency
Certification
- Ontario Security License
- First Aid/CPR Certification
- Full G Ontario Drivers License
Timeline
Security Guard
Zedcor Security Solutions
06.2024 - 11.2024
Customer Service Representative
Scib Nigeria & Co Ltd
07.2010 - 03.2024
Bachelor of Science - Accounting
University of Lagos
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