JOSHUA NDUWAYO
Montréal
Summary
Aspiring IT Technician and Networking student with a strong foundation in customer service, technical troubleshooting, and communication. Bilingual in French and English with Cisco certifications in Cybersecurity and Data Science. Committed to learning, adapting, and delivering support in dynamic environments. Dependable, fast learner, and team-oriented with strong multitasking skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Valet Attendant
Valet Québec
03.2023 - Current
- Provide professional valet services at various locations, ensuring customer vehicles are safely parked and retrieved
- Deliver exceptional client service while managing high-pressure, fast-paced environments
- Maintain a polished appearance and courteous demeanor to represent the company professionally
- Assist with on-site coordination and communication with team members
Senior Representative, Credit and Customer Engagement
Fairstone Financial
09.2023 - 12.2023
- Provided tailored financial solutions over phone and email
- Practiced data confidentiality and accurate documentation
- Maintained high customer satisfaction under pressure
Customer Service & Sales Representative
IOS (Inbound Outbound Solutions)
05.2021 - 11.2021
- Handled both inbound and outbound customer calls to resolve issues and promote services
- Successfully upsold products and services, contributing to team sales targets
- Maintained accurate client records and followed up on leads to close deals
- Built rapport with clients from diverse backgrounds, ensuring satisfaction and retention
Education
Advanced Diploma - Computer Systems Technology – Networking
St. Clair College
Windsor, ON06.2025
Diplôme d’Études Secondaires -
École Internationale De Bujumbura
08.2019
Skills
- Networking Fundamentals (LAN/WAN, TCP/IP)
- Windows & macOS Environments
- Software & Hardware Troubleshooting
- Microsoft Office Suite
- Junior-level Programming (Python, HTML/CSS)
- Remote Desktop Tools, Ticketing Systems (basic knowledge)
- Social Media, Data Entry
Certification
- Cisco Introduction to Data Science
- Cisco Introduction to Cybersecurity
Languages
French – Native
English – Fluent
Hobbies and Interests
Tech tinkering, Gym & Sports, Travel, Cultural Activities, Community Involvement
Timeline
Senior Representative, Credit and Customer Engagement
Fairstone Financial
09.2023 - 12.2023
Valet Attendant
Valet Québec
03.2023 - Current
Customer Service & Sales Representative
IOS (Inbound Outbound Solutions)
05.2021 - 11.2021
Advanced Diploma - Computer Systems Technology – Networking
St. Clair College
Diplôme d’Études Secondaires -
École Internationale De Bujumbura
Similar Profiles
Philippe ForguesPhilippe Forgues
Valet at Valet QuébecValet at Valet Québec
Allison N. PaceAllison N. Pace
Lead Valet Attendant at Trash Valet, Valet LivingLead Valet Attendant at Trash Valet, Valet Living
Michelle Lagos AubinMichelle Lagos Aubin
Special Education Technician (High School) at Central Québec School BoardSpecial Education Technician (High School) at Central Québec School Board