Joshua M. Sanchez
Oklahoma City
Summary
Dynamic leader with 15+ years of management and customer service experience, including 8+ years at The Loaded Bowl where I advanced from Line Cook to General Manager. Skilled in team development, operations management, and customer engagement, with a proven ability to drive sales and foster a positive workplace culture. Recognized for adaptability in navigating complex challenges, optimizing processes, and communicating effectively while leading with values of fun, connection, and high standards of excellence.
Overview
23
23
years of professional experience
Work History
General Manager
The Loaded Bowl
01.2023 - Current
- Lead day-to-day operations for a high-volume restaurant, supervising a team of 20+.
- Hired, trained, and coached employees to deliver outstanding customer experiences.
- Oversaw scheduling, inventory, and cash handling to maximize efficiency and minimize waste.
- Strengthened community engagement and brand presence through social media and events.
- Fostered an inclusive, upbeat workplace culture that improved retention and morale.
Assistant Manager
The Loaded Bowl
01.2019 - 01.2023
- Supported GM in training, scheduling, and leading FOH/BOH teams.
- Managed daily operations, inventory control, and customer satisfaction initiatives.
- Contributed to sales growth through staff development and customer-focused service.
Shift Manager / Line Cook & FOH
The Loaded Bowl
01.2017 - 01.2019
- Directed shift operations and coached employees during peak service.
- Maintained high standards of quality, cleanliness, and food safety.
Assistant Manager
Advance America
01.2015 - 01.2017
- Trained and supervised staff while supporting daily branch operations.
- Delivered exceptional customer service, resolving escalated concerns professionally.
Assistant Manager
Zumiez, Plato’s Closet
01.2013 - 01.2015
- Supervised sales teams, managed merchandising, and achieved sales targets.
- Oversaw scheduling, training, and daily retail operations.
- Retail Leadership Roles
Shift Leader / Learning Coordinator / Early Roles
Starbucks, Sitel, Red Robin, Sonic
01.2003 - 01.2013
- Held progressive roles in customer service, training, and shift management.
- Developed leadership, cash handling, and conflict resolution skills in fast-paced environments.
Education
Diploma -
Noble High School
Noble, OK05-2006
Advertising
University of Central Oklahoma
Edmond, OKSkills
- Team Leadership & Development
- Customer Experience & Engagement
- Scheduling & Staff Management
- Training & Coaching
- Food Safety & Compliance
- Conflict Resolution
- Operations & Inventory Management
- Marketing & Social Media
- Team player
- Efficient multi-tasker
- Project management
- Performance evaluations
Timeline
General Manager
The Loaded Bowl
01.2023 - Current
Assistant Manager
The Loaded Bowl
01.2019 - 01.2023
Shift Manager / Line Cook & FOH
The Loaded Bowl
01.2017 - 01.2019
Assistant Manager
Advance America
01.2015 - 01.2017
Assistant Manager
Zumiez, Plato’s Closet
01.2013 - 01.2015
Shift Leader / Learning Coordinator / Early Roles
Starbucks, Sitel, Red Robin, Sonic
01.2003 - 01.2013
Diploma -
Noble High School
Advertising
University of Central Oklahoma
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