Joshua Moore
St. John's,NL
Summary
Dedicated and self-motivated student specializing in Computer Systems and Networking, currently advancing studies in the BAIT: Systems and Network Cybersecurity program at the College of the North Atlantic. Experienced in IT infrastructure, technical support, and network management, with a strong foundation in cybersecurity. Certified in multiple Cisco Cybersecurity courses, and actively preparing for CompTIA Security+ and AWS Certified Cloud Practitioner. Skilled in troubleshooting, Windows Server, Exchange management, and end-user support. Brings a proactive mindset, strong communication skills, and a collaborative approach to delivering effective, user-focused IT solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Engineer Intern
Sophos
05.2024 - 08.2024
- Completed intensive training on Sophos cybersecurity products, including endpoint protection, firewall solutions, and cloud security platforms.
- Gained experience with customer service best practices, focusing on issue resolution, communication skills, and customer satisfaction.
- Learned to troubleshoot and resolve basic technical issues related to Sophos products in simulated customer service scenarios.
- Developed familiarity with CRM tools and ticketing systems (Jira), which is commonly used in tech support and customer care.
Stock Clerk
Foodland
Deer Lake, Newfoundland and Labrador
04.2023 - 05.2024
- Replenished inventory with focus on addressing customer needs.
- Restocked returned merchandise in designated locations within the storeroom or warehouse facility.
- Organized and conducted on-the-job training sessions for new employees.
- Conducted assessments of staff performance to identify areas for improvement.
- Explained goals and expectations required of trainees.
Food Server
Peter's Pizza
Deer Lake, Newfoundland and Labrador
04.2022 - 09.2022
- Loaded and unloaded at the destination.
- Prepared and packaged boxes.
- Maintained clean and neat operational facilities.
- Followed instructions quickly and effectively, using a team approach.
- Followed Customer Service Procedures.
Retail Cashier
Coleman's
Deer Lake, Newfoundland and Labrador
07.2019 - 09.2021
- Loaded and unloaded at the destination.
- Prepared and packaged boxes.
- Maintained clean and neat operational facilities.
- Followed instructions quickly and effectively, using a team approach.
- Followed Customer Service Procedures.
Education
Bachelor of Applied Information Technology - Systems And Network Cybersecurity
College of The North Atlantic
St. John's, NL05-2026
Diploma - Computer Systems And Networking
College of The North Atlantic
St. John's, NL08-2024
General Studies -
Memorial University of Newfoundland
St. John's, NL03-2022
High School Diploma -
Elwood Regional High
Deer Lake, NL06-2021
Skills
- Linux Security
- Microsoft Exchange Server
- Windows Security
- Identify and Access Management (IAM)
- Security Information and Event Management (SIEM)
- Strong, professional communication
- Strong critical thinking skills
- Network Administration
- Strong email and phone etiquette
- Teamwork-oriented
Certification
- Sophos Firewall v19.5 - Engineer
- AWS Academy Graduate - AWS Academy Cloud Foundations
- CCNA: Introduction to Networks
- CCNA: Switching, Routing, and Wireless Essentials
- CCNA: Enterprise Networking, Security, and Automation
- Cisco - Endpoint Security
- Google - Foundations of Cybersecurity
Timeline
Technical Support Engineer Intern
Sophos
05.2024 - 08.2024
Stock Clerk
Foodland
04.2023 - 05.2024
Food Server
Peter's Pizza
04.2022 - 09.2022
Retail Cashier
Coleman's
07.2019 - 09.2021
Bachelor of Applied Information Technology - Systems And Network Cybersecurity
College of The North Atlantic
Diploma - Computer Systems And Networking
College of The North Atlantic
General Studies -
Memorial University of Newfoundland
High School Diploma -
Elwood Regional High
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