Joshua Miller
Bakersfield
Summary
Compassionate massage therapist with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Customer service professional with ability to diffuse tense situations. Excellent verbal and written communication skills. Highly flexible and able to work in a team environment or individually, with ability to follow instructions and pay attention to details.
Overview
19
19
years of professional experience
Work History
Online Reseller
Self Employed
08.2020 - Current
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
Tech Support Specialist
Conduent
02.2020 - 08.2020
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Sorting Associate/Delivery Driver
Amazon
12.2018 - 03.2019
- Responsible for sorting incoming packages to assist with efficient deliveries
- Experience in delivering packages directly to customers
- Provided customer service in the field and assisted with any customer complaints.
Delivery Driver
Uber Eats
05.2017 - 12.2018
- Experience in accepting food orders from restaurants and delivery directly to customers
- Provided excellent customer service and maintained extremely high customer ratings.
- Completed on-time deliveries by choosing best and most efficient routes.
Manager/Customer Service Representative/Collections Agent/Quality Assurance
Johnson and Rountree Premium
12.2007 - 04.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Responsible for calling medical offices to request refunds due to over payments for United Healthcare, Cigna Healthcare, and Calypso/Blue Cross Blue Shield
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
Courtesy Clerk/Day Stocker
Vons
08.2005 - 11.2007
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Returned unwanted items to correct store locations and restocked shelves.
Education
No Degree - Massage Therapy
Milan Institute
Bakersfield, CA06.2024
High School Diploma -
C4L Academy
Bakersfield, CASkills
- Deep Tissue Massage
- Swedish Massage
- Professionalism and Ethics
- Stress Relief Massage
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Online Reseller
Self Employed
08.2020 - Current
Tech Support Specialist
Conduent
02.2020 - 08.2020
Sorting Associate/Delivery Driver
Amazon
12.2018 - 03.2019
Delivery Driver
Uber Eats
05.2017 - 12.2018
Manager/Customer Service Representative/Collections Agent/Quality Assurance
Johnson and Rountree Premium
12.2007 - 04.2017
Courtesy Clerk/Day Stocker
Vons
08.2005 - 11.2007
No Degree - Massage Therapy
Milan Institute
High School Diploma -
C4L Academy
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