Joshua Mergendahl
Simi Valley
Summary
Experienced retail management professional with a proven track record in strategic planning and team leadership. Demonstrated ability to drive sales growth and improve operational efficiency. Recognized for fostering a positive work environment and implementing initiatives that enhance store performance.
Overview
16
16
years of professional experience
Work History
Assistant Store Director
Pavilions
West Hills
09.2024 - Current
- Developed and implemented strategies to increase store sales.
- Implemented promotional strategies to improve customer engagement and sales.
- Coordinated inventory management to optimize stock levels and enhance product placement.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw scheduling and payroll processing for store staff to maintain efficiency.
- Supervised team members, providing training and support to enhance performance.
- Assisted in the recruitment, training, and development of new staff members.
- Established performance standards for each department and monitored progress to drive accountability.
- Assisted in developing budget plans and tracked expenses to ensure effective resource allocation.
- Fostered positive customer relationships through effective communication and service excellence.
- Conducted regular inspections to maintain store cleanliness and safety standards.
- Ensured compliance with all relevant health and safety regulations.
Retail Sales Manager
Pavilions
Thousand Oaks
07.2024 - 09.2024
- Supervised daily operations of retail store, enhancing workflow efficiency.
- Managed inventory levels using company systems for optimal stock availability.
- Implemented promotional campaigns to drive customer engagement and sales.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Collaborated with corporate teams on product selections and merchandising strategies.
- Motivated sales through incentives and reward programs, reinforcing effective sales practices.
- Built strong relationships with vendors and suppliers to enhance service delivery.
- Reviewed financial statements to assess and improve store performance.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases.
Service Operations Manager
Pavilions
Thousand Oaks
11.2020 - 06.2024
- Managed daily service operations to ensure adherence to company standards and enhance service delivery.
- Coordinated staff schedules to maximize service coverage and improve operational efficiency.
- Monitored customer feedback and addressed concerns, resulting in improved customer satisfaction.
- Led cross-departmental meetings to align operational goals with strategic initiatives.
- Facilitated onboarding programs to enhance new hire integration and training.
- Managed full-cycle recruitment processes for various positions across departments.
- Processed payroll for employees using advanced payroll software systems.
Front End Supervisor
Vons
Agoura Hills
01.2020 - 10.2020
- Supervised daily operations, ensuring compliance with company policies to maintain service quality.
- Trained staff on customer service standards and product knowledge, enhancing team effectiveness in addressing customer needs.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Maintained cleanliness and organization of the front end area during shifts.
- Collaborated with management to implement promotional activities effectively.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Coordinated with other departments to streamline processes between receiving goods, stocking shelves, and checkout.
Guest Service Representative
Hampton Inn & Suites
Thousand Oaks
03.2015 - 01.2020
- Facilitated smooth check-in and check-out for guests, ensuring a positive first and last impression.
- Provided attentive customer service that contributed to positive guest experiences and satisfaction.
- Managed reservation modifications and cancellations to meet guest needs and optimize bookings.
- Provided information about hotel amenities and local attractions.
- Processed payments and maintained accurate financial records.
- Maintained cleanliness and organization of the front desk area.
Deli Department Manager
Vons
Simi Valley
03.2014 - 01.2020
- Managed daily operations of deli department, enhancing service quality and customer satisfaction.
- Supervised and trained deli department staff in food safety, customer service, product knowledge, sanitation and other related topics.
- Maintained inventory levels and ordered supplies to meet customer demand.
- Developed staff schedules, improving labor efficiency and responsiveness to customer demand.
- Ensured compliance with health regulations and quality control procedures.
- Implemented merchandising strategies, increasing visibility and sales of deli products.
- Coordinated promotional events within the deli department such as tastings or sampling sessions.
- Monitored performance metrics such as cost-efficiency goals, waste management and profit margins.
Front End Supervisor/ Back-up Manager on Duty
Ross
Simi Valley
05.2013 - 04.2014
- Supervised team operations, enhancing workflow and elevating customer service standards.
- Resolved customer inquiries and complaints, contributing to improved customer satisfaction.
- Trained new staff on store policies and operational procedures.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Provided administrative support to coworkers, streamlining tasks during high-volume periods.
Manager
Dairy Queen
Simi Valley
03.2010 - 04.2014
- Managed cash register, accurately processed transactions, and ensured secure handling of customer payments.
- Trained new staff on proper serving techniques and customer service practices.
- Provided excellent customer service by serving ice cream and desserts with a friendly demeanor, enhancing customer experience.
- Supported inventory management by assisting in restocking supplies, ensuring availability for smooth operations.
- Maintained cleanliness of serving area and equipment throughout shifts.
Education
Retail Management Certificate - Retail Management Certificate
Cerritos College
Norwalk, CA05-2026
Skills
- Store operations
- Sales strategies
- Sales forecasting
- Budget planning
- Operational compliance
- Customer service
- Customer loyalty and retention
- Team management
- Staff scheduling
- Recruitment and hiring
- Employee motivation
- Store merchandising
- Multitasking and organization
Timeline
Assistant Store Director
Pavilions
09.2024 - Current
Retail Sales Manager
Pavilions
07.2024 - 09.2024
Service Operations Manager
Pavilions
11.2020 - 06.2024
Front End Supervisor
Vons
01.2020 - 10.2020
Guest Service Representative
Hampton Inn & Suites
03.2015 - 01.2020
Deli Department Manager
Vons
03.2014 - 01.2020
Front End Supervisor/ Back-up Manager on Duty
Ross
05.2013 - 04.2014
Manager
Dairy Queen
03.2010 - 04.2014
Retail Management Certificate - Retail Management Certificate
Cerritos College