Joshua Mercer
Portugal Cove,NL
Summary
Dynamic professional with extensive experience at Sobeys and K & D Pratt, excelling in customer service and troubleshooting. Proven ability to enhance operational efficiency and foster team collaboration. Skilled in installation and repair, with a strong attention to detail, ensuring optimal equipment performance and exceptional client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Offshore SCBA Service Technician
K & D Pratt
11.2021 - 03.2025
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Assistant Grocery Manager
Sobeys
08.2021 - 11.2021
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Provided exceptional service by engaging with customers regularly to assess their needs and offer valuable assistance.
Lead Nightshift Manager
Sobeys
03.2020 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Grocery & Produce Clerk
Sobeys
07.2016 - 03.2020
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Fostered positive shopping experience, assisting customers with finding specific products and offering preparation tips.
Education
Prince of Wales Collegiate
St. John's, NL06-2017
Skills
- Customer service
- Troubleshooting skills
- Attention to detail
- Installation and repair
- Verbal and written communication
- Documentation and reporting
Languages
English
French
Certification
Certified power skid loader
B280587 Standard First Aid / CPR - AED Certified
Food handler certificate
B280481 OH&S safety committee certified
JOS9952599 WHIMIS certified
7733756 MSA SCBA certified
AVON SCBA certified
NFPA certified
BST MEDICAL H25 ALIVE
Timeline
Offshore SCBA Service Technician
K & D Pratt
11.2021 - 03.2025
Assistant Grocery Manager
Sobeys
08.2021 - 11.2021
Lead Nightshift Manager
Sobeys
03.2020 - 08.2021
Grocery & Produce Clerk
Sobeys
07.2016 - 03.2020
Prince of Wales Collegiate
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