Joshua Mejia
Surrey,Canada
Summary
Results-oriented Strata Manager and Financial Services Professional with over 3 years of experience in property management, customer service, and banking. Proven track record of driving customer satisfaction, exceeding sales targets, and optimizing financial management across real estate portfolios. Skilled in handling high-volume transactions, collaborating with stakeholders, and ensuring compliance with industry regulations. Fluent in Spanish and proficient in Microsoft Office Suite and Yardi Genesis / Breeze.
Overview
4
4
years of professional experience
Work History
Strata Manager/Property Manager
Paragon Realty Corporation
01.2022 - Current
- Partnered with key decision-makers and accounting teams to develop annual operating budgets for Strata Corporations and commercial properties, ensuring efficient allocation of financial resources
- Led weekly staff meetings to address maintenance issues, tenant concerns, and capital improvements, resulting in smoother operations and improved tenant satisfaction
- Recorded and distributed meeting minutes for Strata Council Meetings and Annual General Meetings, ensuring accurate documentation and timely communication with stakeholders
- Oversaw contracted services for maintenance, repairs, and property improvements, ensuring projects were completed on time and under budget
- Collaborated with property owners and strata councils to provide actionable recommendations for resolving financial issues, contributing to more efficient financial management across properties
Customer Experience Associate
TD Canada Trust
01.2021 - 01.2022
- Processed high-volume financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and adherence to bank protocols
- Assessed customer needs to recommend tailored banking solutions, increasing adoption rates for products such as credit cards, overdraft protection, and loans
- Exceeded individual sales objectives, promoting various banking products and helping the branch surpass overall revenue targets
- Utilized fluency in Spanish to assist colleagues and Spanish-speaking customers, improving communication and enhancing customer satisfaction ratings
- Ensured full compliance with banking regulations and internal procedures during all financial transactions, contributing to high audit performance and minimizing operational risks
- Achieved the highest LEI (customer satisfaction survey) score within the branch, reaching 101%, significantly surpassing the province-wide goal of 73%
Education
Bachelor of Business Administration - Financial Services
Douglas College
New Westminster, B.C.02.2023
Skills
- Advanced Microsoft Excel
- Data analysis
- Yardi Breeze
- Adobe Acrobat
- Budgeting tools
- Lease negotiation
- Tenant relations
- Property inspections
- Strong interpersonal communication
- Problem-solving
- Leadership capabilities
Certifications / Licensing
- Strata Management Licensing Course, UBC Sauder School of Business – September 2, 2021
- Rental Property Management Licensing Course, UBC Sauder School of Business – November 17, 2022
- Legal Update 2023: Strata – November 22, 2023
- Ethics - Building Trust – November 23, 2023
- Real Estate Trading Services Licensing Course, UBC Sauder School of Business Real Estate Division – Ongoing
- Broker's Licensing Course: Business Planning and Financial Management, UBC Sauder School of Business Real Estate Division – Ongoing
Languages
Spanish
Native or Bilingual
Timeline
Strata Manager/Property Manager
Paragon Realty Corporation
01.2022 - Current
Customer Experience Associate
TD Canada Trust
01.2021 - 01.2022
Bachelor of Business Administration - Financial Services
Douglas College
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