Open To Work
Joshua Martinez
Aventura,USA
Summary
Seasoned technical support professional with 5 years of experience providing expert assistance for home security systems, home networking, and mobile devices. Skilled in resolving complex technical issues and delivering exceptional customer service, as demonstrated through roles at Blink (an Amazon company) and Apple.
Overview
10
10
years of professional experience
Work History
Technical CS Associate
Blink
Home Office, Florida
06.2025 - Current
- Investigating and resolving complex technical issues related to customer setups, such as firewall configurations, parental controls, and mobile device integrations.
- Developing expertise in Blink's product suite, including their wire-free, battery-operated smart home security cameras.
- Providing technical support to customers via phone, chat, and/or email for Blink's home security products, including troubleshooting network and mobile device issues.
- An Amazon company
Technical Expert
Apple
Aventura, Florida
10.2022 - 01.2025
- Coordinate with team leaders to identify recurring problems and provide feedback to Apple.
- Diagnose and resolve issues with Apple hardware and software.
- Provided technical support, training, and guidance to customers, and worked to improve the customer journey.
- Collaborate with team members on customer facing activities to provide excellent service.
- Helped customers with apple products and services.
- Delegate new technical guidance to all team members.
- Maintain up to date on Apple products, services, competitors, and repair process.
Product Zone Pro
Apple
Aventura, Florida
10.2019 - 10.2022
- Achieved technical skills while in a career experience as Tier 1 Tech.
- Responsible for the identification, development, and management of products to support new and existing customers.
- Exceeded expectations by going above and beyond for customers from hands on demos to fully educating customer on their devices.
- Improved store business leads by submitting minimum of 4 leads a day and maintaining highest Apple care coverage attachment.
- Accomplished projects with Make-A-Wish America, as a selected Pro to provide an exceptional customer journey.
- Devised best practices for overcoming objections and managing ambiguity.
Sales Associate
Comcast
Pembroke Pines, Florida
09.2017 - 10.2019
- Forefront of the sales process, greeting customers as they call in and assisting them at every step of their buying journey.
- Accomplished being top performer in highest revenue.
- Exceeded most revenue, lines of business, and high quality customer interactions.
- Contributed to the company with having 98% call quality and maintaining it throughout the time with the company.
Assistant Manager
Pollo Tropical
10.2015 - 09.2017
- Oversees the day-to-day operations of the restaurant.
Education
High School Diploma -
Carol City Senior High School
Miami Gardens, FloridaSkills
- Problem solving
- Data Management
- Leading a team
- Computer systems and apps
- Interpersonal skills
- Computer literacy
- Data analysis
- Network troubleshooting
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$26/hr - $1000/hrTimeline
Technical CS Associate
Blink
06.2025 - Current
Technical Expert
Apple
10.2022 - 01.2025
Product Zone Pro
Apple
10.2019 - 10.2022
Sales Associate
Comcast
09.2017 - 10.2019
Assistant Manager
Pollo Tropical
10.2015 - 09.2017
High School Diploma -
Carol City Senior High School