Joshua Martin
Hamilton,ON
Summary
Hardworking individual, stays on top of fast-paced performance demands with thoughtful prioritization and stringent time management. Resourceful problem-solver with excellent communication and business acumen. Meets individual targets with attention to detail and quick-learning nature.
Overview
9
9
years of professional experience
Work History
Host
Fit4Less
01.2024 - Current
- Handled situations with composure, effectively managing time, duties, and unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
- Oversaw inventory, equipment maintenance and cleaning.
Associate
Amazon
11.2021 - 04.2023
- Replenished supplies by monitoring and sourcing inventory
- Prevented delays by keeping supplies organized and equipment well-maintained
- Helped team achieve quality goals by minimizing errors and identifying conformance issues or errors
- Coordinated orders, selected products and prepared items for sale
Customer Service
Walmart
01.2020 - 01.2021
- Interacting and Providing customers with pleasant positive experience
- Problem Solving & handling customer issues and complaints
- Enforced team adherence to quality standards, deadlines and proper procedures
- Improved staff performance through continuous monitoring and training updates
Co-Operation Management
Murray's Wholesale
01.2019 - 12.2019
- Product inventory
- Stocking shelves, picking orders, receiving & sending deliveries
- Customer service
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Delivered fast and friendly service to handle questions and service complaints
Volunteer
Mission Services
04.2016 - 12.2016
- Used active listening skills to communicate clearly in discussions
- Learned tasks quickly to improve performance
- Attended community events and meetings to promote organizational goals
- Treated people from all backgrounds with dignity and respect
- Stocked shelves, racks and cases with donated goods
Education
Diploma - Police Foundations
Mohawk College
Hamilton, ON01.2019
International Sport Science Certification - Personal Training
ISSA
01.2019
High School -
Glendale Secondary School
Hamilton, ON06.2016
Skills
- Punctual and reliable
- Ability to work alone or in a team environment
- Versatile people skills
- Customer Service
- Management Support
- Customer Engagement
- Service Assistance
- Attention to Detail
- Computer Skills
Timeline
Host
Fit4Less
01.2024 - Current
Associate
Amazon
11.2021 - 04.2023
Customer Service
Walmart
01.2020 - 01.2021
Co-Operation Management
Murray's Wholesale
01.2019 - 12.2019
Volunteer
Mission Services
04.2016 - 12.2016
Diploma - Police Foundations
Mohawk College
International Sport Science Certification - Personal Training
ISSA
High School -
Glendale Secondary School
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