Joshua Mackay
Summary
Experienced Manager with a proven track record of effective leadership, strong business acumen, and exceptional interpersonal skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager, Client Services
LifeLabs
04.2010 - 07.2022
- Built and maintained relationships with key clients
- Reported on regional KPIs
- Managed 12 Patient Services Centres, 3 mobile Collection hubs, and a Specimen Management hub with 110+ employees
- Successfully recruited and retained employees
- Planned and managed new construction builds, renovations, and relocations
- Coached and directed a team of three Supervisors
- Responsible for annual budgeting and quarterly forecasting
- Achieved Workplace Mental Health Leadership Certificate
- Completed various internal leadership development training programs
- MOL Certified JHSC
- Executed business plans to introduce lab services to new communities (Innisfil, Penetanguishene, Elmvale).
Supervisor, Client Services
LifeLabs
05.2005 - 04.2010
- Supervised the daily operations of 1 Patient Service Centre and 2 regional courier hubs (Simcoe County and York Region)
- Provided training, coaching, and evaluations for 30+ direct reports
- Successfully recruited and retained employees
- Built and maintained relationships with key clients/customers within the service area
- Completed Lean Sigma training and principles
- Participated in various internal leadership development training programs.
Laboratory Patient Technician
LifeLabs
06.1996 - 05.2005
- Conducted phlebotomy processes and procedures
- Performed electrocardiograms (ECGs)
- Managed data entry tasks
- Prepared and processed human specimens for diagnostic testing.
Education
Diploma - Medical Laboratory
Business College
Skills
- Accounts Payable and Accounts Receivable
- Cost Management
- Business Analytics
- Client Education
- Coaching and Mentoring
- Client Interactions
- Interdepartmental Collaboration
- Business Objective Analysis
- Project Oversight
- Product or Services Promotion
- Corrective Actions
- Team Development
- Report Creation
- Budgeting and Expenditures
- Customer Retention
- Recruitment and Hiring
Certification
Workplace Mental Health Leadership™ Certificate Program
Joint Health and Safety Committee (JHSC) Certification Training
Timeline
Manager, Client Services
LifeLabs
04.2010 - 07.2022
Supervisor, Client Services
LifeLabs
05.2005 - 04.2010
Laboratory Patient Technician
LifeLabs
06.1996 - 05.2005
Diploma - Medical Laboratory
Business College
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