JOSHUA LOPEZ
SAN PABLO,CA
Summary
Highly organized and detail-oriented professional with a proven ability to handle client records with confidentiality and ensure compliance with organizational policies and legal standards, including HIPAA. Exceptional interpersonal and communication skills, adept at building strong rapport with clients and team members, resolving conflicts, and practicing active listening. Experienced in coordinating and managing projects, improving operational efficiency, and developing workflows and protocols to streamline processes. Skilled in analyzing challenges and implementing data-driven solutions to enhance services and drive outcomes. Demonstrates empathy and sensitivity in addressing client concerns, providing support, and ensuring access to resources, contributing to a client-centered and results-driven environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Operations Associate
Gopuff
11.2022 - Current
- Maintained and prioritized to-do-lists, ensuring 100% completion of tasks by deadlines, resulting in a 15% increase in team efficiency.
- Followed shipping and receiving procedures, processing an average of 200 shipments per week with a 98% accuracy rate.
- Supported creation of detailed financial models, leading to the successful valuation of 10+ acquisition targets worth over $5M collectively.
- Generated reports that provided actionable insights, increasing operational accuracy by 20% and aiding in key decision-making processes.
Lead Counter Helper
Panda Express Restaurant
08.2020 - 10.2022
- Input food and drink orders into the system with 99% accuracy, processed an average of 200 transactions daily, and ensured all special requests were documented and fulfilled.
- Kept accurate register operations, balancing cash drawers daily with 100% accuracy and securely depositing excess cash into the safe every 4 hours.
- Greeted and assisted customers, answering 50+ inquiries daily and maintaining a 95% customer satisfaction rate as reflected in feedback surveys.
- Maintained counter areas, achieving a 100% score on health and safety inspections by ensuring cleanliness and organization at all times.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA05-2026
Associate of Arts - Psychology
Contra Costa College
San Pablo, CA12-2024
Skills
- Empathy
- Active Listening
- Conflict Resolution
- Emotional Intelligence (EQ)
- Cultural Competency
- Ethical Decision-Making
- Confidentiality
- Behavioral Observation
- Research Methods
- Statistical Analysis
Accomplishments
-Nominated best pianist in international juvenile music contest
-Won first place with band group in international juvenile music contest
-Won third place with band group in regional juvenile music contest
Certification
- Forklift Certification
- CA Driver's License
- Food Handler's
- ABC Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Operations Associate
Gopuff
11.2022 - Current
Lead Counter Helper
Panda Express Restaurant
08.2020 - 10.2022
Bachelor of Arts - Psychology
San Francisco State University
Associate of Arts - Psychology
Contra Costa College
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