Commitment to excellence. Resourceful coordinator with a proven track record in managing supply chain operations, logistics coordination, freight invoicing, and claims resolution. Dedicated professional in providing quality care for customer satisfaction and delivering effective solutions to all problems.
Overview
11
11
years of professional experience
Work History
Freight Pay & Claims Coordinator
Expeditors, Onsite At Google
Mountain View
02.2025 - Current
Served as point of contact and subject matter expert for carrier account inquiries, client shipping questions, and claims resolution
Perform in-depth analysis of carrier statements for review, research and track payment resolutions
Developed and delivered weekly reports, dashboards, and presentations, updating stakeholders on freight pay and claims progress
Validated, documented, and resolved carrier invoices, exceptions, credit memos, and audit discrepancies, ensuring accuracy and compliance
Coordinate with various parties, including customer stakeholders, warehouses, carriers, and service providers, to support freight invoicing
Logistics Coordinator
Expeditors, Onsite At Google
Mountain View
04.2021 - 02.2025
Facilitated safe, timely delivery of international freight through supply chain, reported and escalated delays and incidents to ensure resolution
Backup Lead - Acted as primary contact for high-priority business units to optimize team performance and delegate tasks strategically for alignment with business goals.
Collaborate with compliance team to confirm all essential documents are accurate and provided
Train other team members on task execution and job functions for various Google business units
Provided insights and organized meetings to streamline process flows
Cultivated effective communication and relationships with clients and team members
Store Manager
Verde Tea Cafe
Cupertino
05.2015 - 11.2020
Managed 30+ team members across multiple locations (Cupertino, Mountain View, Fremont)
Introduced new initiatives to reduce costs and improve work efficiencies
Executed supply chain functions, including sourcing and vendor management
Oversaw purchasing inventory and generated monthly reports
Education
BA - Communication and Media Studies
California State University
East Bay
01-2020
Skills
Supply Chain Operations
International Logistics
Customer Relationship Management
Freight Invoicing
Software & Tools (GUTS, SR, SAP, Google Suite, Microsoft Suite)