Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Lo

San Jose

Summary

Commitment to excellence. Resourceful coordinator with a proven track record in managing supply chain operations, logistics coordination, freight invoicing, and claims resolution. Dedicated professional in providing quality care for customer satisfaction and delivering effective solutions to all problems.

Overview

11
11
years of professional experience

Work History

Freight Pay & Claims Coordinator

Expeditors, Onsite At Google
Mountain View
02.2025 - Current
  • Served as point of contact and subject matter expert for carrier account inquiries, client shipping questions, and claims resolution
  • Perform in-depth analysis of carrier statements for review, research and track payment resolutions
  • Developed and delivered weekly reports, dashboards, and presentations, updating stakeholders on freight pay and claims progress
  • Validated, documented, and resolved carrier invoices, exceptions, credit memos, and audit discrepancies, ensuring accuracy and compliance
  • Coordinate with various parties, including customer stakeholders, warehouses, carriers, and service providers, to support freight invoicing

Logistics Coordinator

Expeditors, Onsite At Google
Mountain View
04.2021 - 02.2025
  • Facilitated safe, timely delivery of international freight through supply chain, reported and escalated delays and incidents to ensure resolution
  • Backup Lead - Acted as primary contact for high-priority business units to optimize team performance and delegate tasks strategically for alignment with business goals.
  • Collaborate with compliance team to confirm all essential documents are accurate and provided
  • Train other team members on task execution and job functions for various Google business units
  • Provided insights and organized meetings to streamline process flows
  • Cultivated effective communication and relationships with clients and team members

Store Manager

Verde Tea Cafe
Cupertino
05.2015 - 11.2020
  • Managed 30+ team members across multiple locations (Cupertino, Mountain View, Fremont)
  • Introduced new initiatives to reduce costs and improve work efficiencies
  • Executed supply chain functions, including sourcing and vendor management
  • Oversaw purchasing inventory and generated monthly reports

Education

BA - Communication and Media Studies

California State University
East Bay
01-2020

Skills

  • Supply Chain Operations
  • International Logistics
  • Customer Relationship Management
  • Freight Invoicing
  • Software & Tools (GUTS, SR, SAP, Google Suite, Microsoft Suite)

Timeline

Freight Pay & Claims Coordinator

Expeditors, Onsite At Google
02.2025 - Current

Logistics Coordinator

Expeditors, Onsite At Google
04.2021 - 02.2025

Store Manager

Verde Tea Cafe
05.2015 - 11.2020

BA - Communication and Media Studies

California State University
Joshua Lo