Joshua Larsson
Surrey,Canada
Summary
Experienced sales and rental industry professional, specializing in order management, sales growth and relationship-building. Skilled in handling high volumes of orders, problem-solving, and ensuring customer retention. Excelled at managing a challenging client base for eight years, demonstrating resilience and exceptional customer service in a demanding retail environment. Proficient in using various software applications.
Overview
12
12
years of professional experience
Work History
Senior Sales Representative
Londale Event Rentals
08.2016 - 12.2024
- Was first point of contact for customers.
- End-to-end order management and communication with customers.
- Actively addressed and resolved customer issues quickly, trouble shooting situations as they arose.
- Quickly identified challenges and implemented solutions to prevent delays or disruptions during rental process.
- Acted as advisor and consultant for customers, providing suggestions and solutions.
- Excelled in communicating with multiple departments, while working in fast paced environment.
- Created and managed 12-25 new orders every day.
- Processed payments / contacted clients whose payment was declined.
Events Manager
Anvil Centre, City of New Westminster
08.2014 - 01.2016
- Event Manager and building liaison for corporate events, festivals, dinner parties, and film productions.
- Led the operations team in setup and takedown for a variety of large events.
- Worked alongside the in-house catering company, and coordinated logistics, event timelines, anticipated needs and ensured smooth operations.
- Monitored and tracked inventory during and after events.
- Responsible for closing and securing the entire building after late-night events.
- Collaborated with the security team to safely and efficiently remove patrons when necessary.
Outbound Sales
Shaw
04.2013 - 01.2014
- Responsible for driving territory sales growth across Canada by actively cold calling potential clients.
- Overcame objections and successfully upsold clients on current promotions while working in high-pressure environment.
- Consistently exceeded sales targets by double, on daily basis.
Education
Film Arts Certificate -
Langara College
01.2008
High School Diploma -
NorKam Secondary School
01.2004
Skills
- Proficient in Microsoft Office and Outlook
- Results driven achiever with high performance standards
- Excellent communication and time management skills
- Strong decision making abilities and customer needs assessment
- Solution driven and skilled with conflict resolution
- Team player who excels at building trusting relationships with clients and colleagues
- Adherence to company policies and protocol
- CRM proficiency
- High level of professionalism and interpersonal skills
- Highly skilled with computers and tech
- Videography and complex editing for digital media and advertising
Timeline
Senior Sales Representative
Londale Event Rentals
08.2016 - 12.2024
Events Manager
Anvil Centre, City of New Westminster
08.2014 - 01.2016
Outbound Sales
Shaw
04.2013 - 01.2014
Film Arts Certificate -
Langara College
High School Diploma -
NorKam Secondary School
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