Joshua La Ronde
Toronto,ON
Summary
Dedicated and versatile professional with a diverse background in warehouse operations, customer service, technical support, and administrative roles. Demonstrated ability to efficiently manage tasks, deliver outstanding customer service, and contribute to team success. Strong communication skills and exceptional interpersonal abilities, with a commitment to continuous learning.
Overview
9
9
years of professional experience
Work History
Warehouse Sorter
Value Village
08.2023 - Current
- Efficiently sort and categorize items to optimize warehouse operations
- Provide excellent customer service, addressing inquiries and ensuring positive shopping experiences
- Handle and transport heavy items within the warehouse for sorting and pricing using hand truck
- Loaded and unloaded trailers efficiently to meet company needs
Technical Support Representative
Alorica (for Best Buy)
10.2021 - 06.2023
- Delivered technical support, resolving customer issues related to orders, deliveries, and store policies
- Managed customer communications via email, guiding them through product inquiries and purchase processes
Secretary
St. Mary's Academy
09.2017 - 07.2018
- Coordinated club meetings, developed agendas, and facilitated communication between club president and members
- Collaborated with faculty to plan and execute the academic calendar, improving event participation by 15%
Store Clerk
Graphics Records
01.2016 - 07.2017
- Advised customers on local music selections, contributing to a 10% increase in sales
- Handled cash transactions accurately and managed stock inventory to maintain product availability
Education
Bachelor's Degree - Psychology
University of Toronto Mississauga
Mississauga, ON07.2025
High School Diploma -
Dante Alighieri Academy
Toronto, ON06.2019
High School Education -
St. Mary's Academy
Roseau, DM09.2017
Skills
- Exceptional written and verbal communication
- Strong interpersonal and leadership abilities
- Excellent time management
- Cash handling and store management
- Sales and customer service expertise
- Organizational proficiency
- Technical support and problem-solving
Languages
English
Native or Bilingual
Accomplishments
- Multiple subject awards, certificates, honors, and merits
- Numerous 'Attendance and Punctuality' recognitions
- Multiple 'Student of the Month' awards
Timeline
Warehouse Sorter
Value Village
08.2023 - Current
Technical Support Representative
Alorica (for Best Buy)
10.2021 - 06.2023
Secretary
St. Mary's Academy
09.2017 - 07.2018
Store Clerk
Graphics Records
01.2016 - 07.2017
Bachelor's Degree - Psychology
University of Toronto Mississauga
High School Diploma -
Dante Alighieri Academy
High School Education -
St. Mary's Academy
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