Joshua Laidlaw
Milton,ON
Summary
Professional hospitality leader with proven track record of enhancing bar operations and customer satisfaction. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, skilled in inventory control and staff development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender/Manager
Monaghans Sports Pub
10.2022 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Bartender
Brydens Pub
09.2016 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Grocery Department Manager
Longos Brothers Fruit Market
12.2012 - 01.2024
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Collaborated with store management to optimize overall store performance and meet company goals.
Education
Bachelor of Arts - Communications
Sheridan College
Oakville, ON04-2004
Skills
- Menu development
- Team motivation
- Alcohol awareness
- Collaborative mindset
- Clear and effective communication
- Sales expertise
- Highly reliable
- Engaging personality
- Hospitality service expertise
Languages
English
Native or Bilingual
Certification
Food handlers Certificate
Smart Serve certificate
St.Johns Ambulance Life saving
CPR
Timeline
Bartender/Manager
Monaghans Sports Pub
10.2022 - Current
Bartender
Brydens Pub
09.2016 - 04.2024
Grocery Department Manager
Longos Brothers Fruit Market
12.2012 - 01.2024
Food handlers Certificate
Smart Serve certificate
St.Johns Ambulance Life saving
CPR
Bachelor of Arts - Communications
Sheridan College
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