Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JOSHUA KIVARIA

Halifax,NS

Summary

Dynamic Customer Service Professional with experience at Manulife, adept at resolving inquiries and enhancing customer satisfaction. Skilled in Python and effective communication, I leverage analytical thinking to improve processes and deliver exceptional support. Passionate about technology, I thrive in fast-paced environments, consistently driving positive outcomes and user engagement.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Professional

Manulife
Halifax, Nova Scotia
01.2025 - Current
  • Handling 50 or more daily customer inquiries regarding dental insurance.
  • Providing accurate responses regarding group benefit plans, and resolving customer issues effectively.
  • Leveraging the Microsoft Suite and internal corporate systems to process client requests.
  • Maintained a high level of professionalism and customer satisfaction in a hybrid work environment.
  • Maintained knowledge of product information, pricing, and policies.

End User Support Technician

Saint Mary's University
Halifax, NS
11.2022 - 12.2024
  • Created accounts for new users in Active Directory and Microsoft Azure, and assigned permissions accordingly.
  • Assisted faculty and staff in understanding products, components, and systems using technical demonstrations.
  • Utilized Team Dynamix to record interactions with the clients to help resolve their issues.
  • Led cybersecurity training sessions to enhance awareness and security compliance.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools.
  • Assisted in the development and updating of technical documentation and support guides.
  • Guided customers through step-by-step solutions, clearly and concisely.
  • Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
  • Analyzed support tickets to identify trends and recommend product improvements to the development team.

Education

Bachelor of Science - Computer Science

Saint Mary's University
Halifax, NS
11-2024

Skills

  • Python
  • JavaScript
  • Java
  • HTML
  • PHP
  • Flask
  • NumPy
  • Pandas
  • Problem solving
  • Effective communication
  • Analytical thinking
  • Adaptability
  • Problem Solving

Certification

  • Data Analytics, Skills For Hire Nova Scotia (In Progress)
  • IBM AI Developer, Coursera (In Progress)

References

References available upon request.

Timeline

Customer Service Professional

Manulife
01.2025 - Current

End User Support Technician

Saint Mary's University
11.2022 - 12.2024

Bachelor of Science - Computer Science

Saint Mary's University

Similar Profiles

CREATE PROFILE
JOSHUA KIVARIA