Joshua King
Manteca
Summary
Experienced automotive professional with a strong work ethic and excellent communication skills, recognized for enhancing customer satisfaction at Custom Classics LLC. Proven ability to assess vehicle needs and provide tailored service recommendations, resulting in increased customer retention and repeat business. Skilled in multitasking and organization, ensuring efficient service delivery in fast-paced environments.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
28
28
years of professional experience
Work History
Service Advisor / Automotive Technician
Custom Classics Llc
02.2025 - Current
- Assisted customers in identifying automotive service needs and provided accurate recommendations.
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Communicated with technicians to relay customer concerns and service requirements effectively.
- Maintained detailed records of customer interactions and service history for future reference.
- Educated customers on vehicle maintenance services and warranty options available.
- Collaborated with team members to streamline processes, improving operational efficiency within the service department.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted in the installation of aftermarket parts and accessories for customer vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Provided excellent customer service by addressing inquiries and explaining repair processes, create work orders with parts and labor cost accurately.
Owner/Operator
Aaron's Towing
04.2004 - 12.2025
- Managed daily operations of towing services, ensuring timely response to customer requests.
- Oversaw fleet maintenance and repair processes, optimizing vehicle availability and performance.
- Developed and implemented safety protocols, enhancing compliance with industry regulations.
- Trained and mentored new drivers, fostering skills in customer service and operational efficiency.
- Established partnerships with local businesses, expanding service reach and customer base.
- Streamlined dispatch procedures, reducing response times and increasing customer satisfaction rates.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Assessed income and expenses and adapted plans to improve profit levels.
- Implemented effective financial management practices, improving cash flow and profitability.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Led team meetings to discuss performance metrics, driving continuous improvement initiatives across operations, with weekly safety meeting.
Automotive Service Advisor / Automotive Technician
Economy Muffler and Smog
07.1997 - 03.2004
- Provided exceptional customer service, addressing inquiries and concerns to enhance client satisfaction.
- Coordinated service appointments, ensuring efficient scheduling and optimal resource allocation.
- Analyzed vehicle issues and recommended appropriate services based on diagnostics and customer needs.
- Maintained accurate service records, documenting repairs and recommendations for follow-up work.
- Collaborated with technicians to ensure seamless communication between front office and shop operations.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Diagnosed and repaired automotive systems, ensuring optimal performance and compliance with safety regulations.
- Performed routine maintenance services, enhancing vehicle reliability and customer satisfaction.
- Streamlined repair processes, reducing turnaround times while maintaining high-quality standards.
- Collaborated with management on inventory control, ensuring availability of essential parts and supplies.
- Trained staff on the latest diagnostic tools and equipment usage, promoting efficiency in service delivery.
- Implemented best practices for emissions testing, contributing to environmental compliance initiatives.
- Conducted thorough inspections of vehicles to identify potential issues before they escalate into major repairs.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed safety and emissions inspections.
- Maintained accurate records of time and materials required to perform repairs and service.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Customized vehicles to owner specifications, enhancing driving experience.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
High School Diploma -
Manteca High School
Manteca, CA06-1997
Skills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Service estimates
- Excellent communication
- Service recommendations
- Team player mentality
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Repairs scheduling
- Customer retention
- Mechanical aptitude
Timeline
Service Advisor / Automotive Technician
Custom Classics Llc
02.2025 - Current
Owner/Operator
Aaron's Towing
04.2004 - 12.2025
Automotive Service Advisor / Automotive Technician
Economy Muffler and Smog
07.1997 - 03.2004
High School Diploma -
Manteca High School