Joshua Joseph

• Learned about product's technical specifications and accurately explained specifications to customers and work team.
• Researched or investigated products and uses to prepare for demonstrations.
• Provided technical assistance during the installation and use of a product.
• Provided end-to-end technology and personalized solutions for clients, achieving an average of 95 Net Promoter Score (NPS) every month.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Achieved sales of company products and services by meeting with customers using a strategic and organized approach.
• Assisted customers with technical issues related to cell phone and smart-home related products.
• Engaged in customer shopping and provided information about featured products, recommend merchandise, and services, which drove sales opportunities.
• Assisted customers with product selection, purchase decisions, and payment processing.
• Collaborated with other departments to ensure smooth operations within the store.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Achievements: Three-time Winner of Best Buy Canada's 'Best in Uniform' in the District for outstanding performance and companionship towards colleagues and clients.

• Organized stockroom shelves according to size, colour or style.
• Demonstrated product features and benefits for customers' needs.
• Worked in the technology and office supplies department.
• Suggested comparisons between products for the consumer.
• Ran diagnostics for customer's personal devices when brought in.
• Restocked shelves as needed to ensure sufficient inventory levels.