Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Isaguirre

Redlands

Summary

Dynamic and results-driven professional with extensive experience at Costco Wholesale, excelling in customer service and team supervision. Proven track record in enhancing operational efficiency and achieving sales targets. Skilled in training and mentoring staff while fostering a collaborative environment, ensuring high-quality service and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Front End Supervisor

Costco Wholesale
02.2023 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.

Bakery Supervisor

Costco Wholesale
07.2022 - 02.2023
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
  • Enhanced bakery operations by effectively supervising and coordinating staff duties.
  • Conducted regular equipment maintenance checks, mitigating downtime due to malfunctions or repairs.

Major Sales Supervisor

Costco Wholesale
07.2021 - 07.2022
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Photo Lab Supervisor

Costco Wholesale
06.2017 - 07.2021
  • Championed the adoption of greener practices within the lab, including recycling initiatives and waste reduction efforts.
  • Managed a team of photo lab technicians, providing training and guidance to ensure optimal performance.
  • Enhanced customer satisfaction with timely order fulfillment and consistent high-quality prints.
  • Improved photo lab efficiency by streamlining workflow processes and implementing organizational systems.
  • Created an open communication environment within the team, encouraging collaboration and problem-solving among staff members.

Food Court Supervisor

Costco Wholesale
04.2015 - 06.2017
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring prompt delivery of orders.
  • Maintained accurate inventory to enable full availability of food products and full customer satisfaction.
  • Enhanced customer satisfaction by efficiently managing food court operations and addressing concerns promptly.
  • Championed continuous improvement initiatives aimed at enhancing operational efficiency across all aspects of the Food Court Supervisor role.

Education

Colton High
Colton
06-2005

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Time management
  • Listening skills
  • Staff management
  • Team supervision
  • Employee motivation
  • Training and mentoring

Timeline

Front End Supervisor

Costco Wholesale
02.2023 - Current

Bakery Supervisor

Costco Wholesale
07.2022 - 02.2023

Major Sales Supervisor

Costco Wholesale
07.2021 - 07.2022

Photo Lab Supervisor

Costco Wholesale
06.2017 - 07.2021

Food Court Supervisor

Costco Wholesale
04.2015 - 06.2017

Colton High

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Joshua Isaguirre