Summary
Overview
Work History
Education
Skills
Skills Summary
Timeline
Generic

Joshua Holmes

Brentwood

Summary

A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization. Skilled at installing new cabinets for residential and commercial use. Excellent finishing, housekeeping and organizational skills with a detail-oriented nature and good problem-solving abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Overview

9
9
years of professional experience

Work History

Service Coordinator, Crew Chief, Service Tech

America's Tire
01.2024 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Managed and coordinated service teams to achieve successful completion of service projects.

Cabinet Installer

California Closets
01.2022 - 12.2022
  • Worked in manufacturing environment to install cabinets in pre-fabricated homes.
  • Visited residential and commercial locations to remodel facilities or put in new cabinetry and millwork.
  • Maintained neat, clean and hazard-free sites.
  • Contributed to team success and customer satisfaction by working quickly and helping team members.
  • Assembled and installed furniture and cabinetry.
  • Planned and executed work with proper tools and materials to maximize efficiency.
  • Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.

Cashier, Cook, Management

Rubio's
02.2018 - 12.2021
  • Handling money, Close restaurant daily as manager, Set up restaurant at start of business day, Assisting and conversing with customers, Cooking and handling food at a high pace, High energy and hard worker, Quick to adapt and improve within a company, Management skills and team leader attributes, Trustworthy and responsible for the benefits of the team, Hands on learner and main preference for style of work, Increased customer service ratings by 6% in my first month
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Cashier, Utility Clerk

Raley's
07.2016 - 01.2018
  • Communicated with customers, as well as co-workers from other stores
  • Proficient product knowledge and always staying up to date with new or upcoming products, Mop, Sweep, all around cleaning of store,
  • Trained for pallet jack and forklift responsibilities
  • Stocked products on shelves for long periods of time
  • Worked my way up company within a few months, Handling money,
  • Used to working late hours, High energy and heavy physical labor, Excelled in time management
  • Worked flexible schedule and extra shifts to meet business needs.
  • Unloaded materials and goods at designated locations for best project availability.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Education

Pre-Business Finance -

Los Medanos Community College

High School Diploma -

Heritage High School
06.2018

Skills

  • Maintaining Clean Work Areas
  • Hand Tool Use
  • Commercial Locations
  • Complex Problem-Solving
  • Active Listening
  • Critical Thinking
  • Onsite Installations
  • Structure Assembly
  • Calculations and Measurements
  • Physical Agility
  • Carpentry and Woodworking
  • Miter Saws
  • Hand and Power Tool Operation
  • Reading Schematics
  • Team Leadership
  • Strategic Planning
  • Pallet Jack Operation
  • Cutting Wood
  • Service monitoring and evaluation
  • Time management
  • Organizational skills
  • Multitasking Abilities
  • Task prioritization
  • Relationship building
  • Attention to detail
  • Teamwork and collaboration

Skills Summary

Great written and oral communication skills, Small Group Communications, Micro & Macroeconomics, Statistics, Critical Thinking, Management, Creative problem solver, good at thinking on the spot, quick to adapt, Work great in team settings, Excellent Leadership abilities

Timeline

Service Coordinator, Crew Chief, Service Tech

America's Tire
01.2024 - Current

Cabinet Installer

California Closets
01.2022 - 12.2022

Cashier, Cook, Management

Rubio's
02.2018 - 12.2021

Cashier, Utility Clerk

Raley's
07.2016 - 01.2018

High School Diploma -

Heritage High School

Pre-Business Finance -

Los Medanos Community College

Similar Profiles

CREATE PROFILE
Joshua Holmes