Joshua Hayward
GATINEAU,QC
Summary
Experienced Marketing Specialist adept at meeting tight deadlines and managing high-value customers. Collaborative team player skilled in developing comprehensive marketing plans. Intelligent and insightful professional.
Overview
17
17
years of professional experience
Work History
In-Store Marketer
Hudson's Bay Company
Ottawa, Ontario
09.2014 - Current
- Developed and implemented effective marketing strategies to promote products and services.
- Maintained a thorough understanding of industry trends through ongoing research.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Presented findings to management and fielded questions to help refine strategies.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
Sales Associate
Hudson's Bay Company
Ottawa, Ontario
07.2014 - 02.2021
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
Store Manager
HMV
Edmonton And Lloydminster, Alberta
07.2007 - 07.2012
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Some College (No Degree) - Facility of Business
University of New Brunswick
Fredericton, NBWest Kings District High School
Auburn, NSSkills
- Data Analytics
- Proposal Development
- Brand Messaging
- Campaign optimization
- Lead Conversion
- Presentation Delivery
Timeline
In-Store Marketer
Hudson's Bay Company
09.2014 - Current
Sales Associate
Hudson's Bay Company
07.2014 - 02.2021
Store Manager
HMV
07.2007 - 07.2012
Some College (No Degree) - Facility of Business
University of New Brunswick
West Kings District High School
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