Joshua Harte
Sarnia,ON
Summary
Proven achiever with a strong background in B2B sales and customer service, notably at Messer Gases. Skilled in leveraging attention to detail and inquiry management to exceed sales targets and foster client relationships. Demonstrated ability to enhance operational efficiency and drive results, with a knack for upselling and cross-selling.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales.
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
24
24
years of professional experience
Work History
Service Manager
Pryde Industrial
09.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Inside Sales Representative
Messer Gases
02.2019 - 03.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used SAP software for Creating Customer Orders, Creating Purchase Requisitions, Purchase Orders, Inventory, Creating Deliveries and Driver Routes.
- Working with Outside Sales Team to identify Leads, and New Customers.
- In Charge of Shipping and Receiving, Showroom Design and Organization.
- Operating Fort Truck and following all Safety Protocols.
- Working with Compressed Gas Cylinders on a Daily Basis..
Chef/Emergency Medic
Giga Metals
04.2018 - 10.2018
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Disciplined and dedicated to meeting high-quality standards.
- Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
- Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
- Collaborated with other healthcare professionals to provide quality patient care.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
Chef/Baker
Domco Food Services
05.2016 - 04.2018
- Reduced food waste with strategic menu planning and inventory control techniques.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Set up and broke down kitchen for service.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Operated and maintained bakery equipment, including ovens and mixers.
- Trained new employees on bakery methods and procedures.
Sous Chef
Fairmont Hot Springs Resort
05.2011 - 10.2013
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Mentored kitchen staff to prepare each for demanding roles.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
- Collaborated with staff members to create meals for large banquets.
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Monitored food and labor costs to verify budget targets were met.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
- Assisted in the development of staff training programs, improving overall consistency and efficiency within the kitchen environment while fostering professional growth among junior team members.
- Monitored food production to verify quality and consistency.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Participated in food tastings and taste tests.
- Set up and broke down kitchen for service.
- Developed new recipes and flavor combinations to enhance customer dining experience.
Fabrication Welder
Container Design Services
01.2001 - 10.2003
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
- Maintained clean and organized work area to prevent workplace accidents.
- Read and followed blueprints and weld diagrams.
- Utilized various tools, such as grinders and cutting torches, for proper preparation of materials prior to welding processes.
- Collaborated with team members to streamline workflow and increase overall project efficiency.
- Welded metal components in vertical, overhead and flat positions.
- Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
Education
Cook Apprenticeship Program - Culinary
Lambton College of Applied Arts And Technology
Sarnia, ON03.2010
High School Diploma -
Northern Collegiate Institute And Vocational School
Sarnia, ON06.1998
Skills
- Customer Service
- Attention to Detail
- Email and Phone Etiquette
- Driven
- B2B Sales
- Sales closing
- Organized and Efficient
- Inquiry management
- Account Servicing
- Point of sale operation
- Opening and closing procedures
- Cash Handling
- Stock management
- Processing payments
- Rapport Building
- Order Management
- Upselling and Cross Selling
Timeline
Service Manager
Pryde Industrial
09.2024 - Current
Inside Sales Representative
Messer Gases
02.2019 - 03.2024
Chef/Emergency Medic
Giga Metals
04.2018 - 10.2018
Chef/Baker
Domco Food Services
05.2016 - 04.2018
Sous Chef
Fairmont Hot Springs Resort
05.2011 - 10.2013
Fabrication Welder
Container Design Services
01.2001 - 10.2003
Cook Apprenticeship Program - Culinary
Lambton College of Applied Arts And Technology
High School Diploma -
Northern Collegiate Institute And Vocational School
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