Joshua Hart
Calgary,AB
Summary
Dynamic leader with a proven track record in the outdoor industry, enhancing store performance and customer satisfaction through expert team building and leadership. Skilled in business development and problem-solving, achieving notable sales growth. Excels in customer service and engagement, fostering a positive work environment while driving success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Ridley's Cycle
Calgary, AB
02.2024 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Department Manager
Sporting Life
Calgary, AB
11.2021 - 02.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Server
Bro'kin Yolk
Calgary, AB
06.2018 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Arts - Anthropology
Mount Royal University
Calgary, AB06.2023
High School Diploma -
Centennial High School
Calgary, AB04.2017
Skills
- Customer Service and Engagement
- Team Building and Leadership
- Work Planning and Prioritization
- Goals and performance
- Sales Growth
- Business development and planning
- Effective leader
- Customer experience
- Problem-Solving
Languages
English
Certification
- First Aid Certification
- Alberta Driver's License
- CPR/AED Certification
Timeline
Assistant Store Manager
Ridley's Cycle
02.2024 - Current
Department Manager
Sporting Life
11.2021 - 02.2024
Server
Bro'kin Yolk
06.2018 - 11.2021
Bachelor of Arts - Anthropology
Mount Royal University
High School Diploma -
Centennial High School