Joshua Harris
Walnut Creek
Summary
Dynamic hospitality professional with expertise in cocktail preparation and customer relations, honed at Bungalow Kitchen. Proven track record in developing innovative drink menus and enhancing guest experiences. Adept at inventory management and teamwork, consistently achieving high customer satisfaction rates. Recognized for critical thinking and attention to detail in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bartender
Bungalow Kitchen
Tiburon
06.2022 - Current
- Maintained cleanliness and organization of the bar and workstations.
- Assisted in training new bartenders on drink preparation and bar operations.
- Managed inventory levels, ordering supplies as needed for smooth operations.
- Developed seasonal drink menus to align with restaurant themes and trends.
- Crafted innovative cocktails using fresh ingredients and unique flavor combinations.
- Provided excellent customer service while engaging with diverse clientele.
- Prepared cocktails from bar recipes and served wine, and bottled beer.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Neatly sliced and pitted fruit for garnishing drinks.
Front End Hospitality Professional
Chick-fil-A
Novato
02.2022 - 06.2022
- Greeted customers promptly and took orders to keep flow of traffic moving while delivering exceptional customer service.
- Used quick response and dynamic service skills to build relationships with customers, improving customer retention rate.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Installer
Interior Management Group Inc.
Hayward
06.2018 - 06.2022
- Uncrated, assembled, installed and repaired furniture and office equipment in customers' homes or offices.
- Followed and memorized manufacturer manuals, diagrams and specifications to properly install and repair office furniture and equipment.
- Inspected and documented products for damage and quality prior to installation or delivery.
- Laid out materials and system components to prepare for installation.
- Utilized knowledge of carpentry and general construction to complete attractive finish work.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Operated tools, equipment and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Demonstrated knowledge of local building codes and requirements on each project.
- Maintained relationships with customers to better understand needs and uphold standards of service.
Culinary Cashier
Six Flags, Inc
Vallejo
12.2016 - 04.2017
- Ensure that quality standards are met on a daily basis for guests
- Follow proper food preparation and handling procedures
- Positively interact will all guests and provide exceptional guest service
- Continually monitor, correct as necessary, the cleanliness within all work stations
- Ensure that safety and security awareness is practiced on a daily basis
- Present a positive attitude and atmosphere at assigned location at all times
- Follow correct cash handling procedures in accordance with company policies
- Assist in creating a teamwork environment on a daily basis
- Assist team in achieving predetermined goals set by management
- Work in a fast paced, high-volume, and exciting environment
Education
High school diploma -
Bethel High School
Vallejo, CA06.2019
Skills
- Residential and commercial installations
- Project Management
- Customer Relations
- Critical Thinking
- Organization and Time Management
- Self-Motivated
- Attention to Detail
- Teamwork and Collaboration
- Cocktail preparation
- Inventory management
- Drink menu development
- Anticipating guest needs
- Strong multitasking
References
References available upon request.
Timeline
Bartender
Bungalow Kitchen
06.2022 - Current
Front End Hospitality Professional
Chick-fil-A
02.2022 - 06.2022
Installer
Interior Management Group Inc.
06.2018 - 06.2022
Culinary Cashier
Six Flags, Inc
12.2016 - 04.2017
High school diploma -
Bethel High School