Joshua Harper
Magalia
Summary
Proven specialist in digital document management and patient administration, with a history at Gregory Weil Dental Ceramic Studio, excels in accuracy and workflow management. Leveraged advanced data analysis and teamwork orientation to enhance office efficiency and patient care coordination, achieving high levels of customer satisfaction and operational productivity.
Experienced with managing patient records and administrative tasks in healthcare settings. Utilizes effective communication and organizational skills to ensure seamless operations. Knowledge of healthcare regulations and patient confidentiality, ensuring compliance and accuracy.
Qualified Patient Administrative Specialist with comprehensive background in patient administration. Successfully managed patient records and coordination, contributing to smooth healthcare operations. Demonstrated strong organizational and communication skills in high-pressure environments.
Developed critical administrative and patient care skills in fast-paced healthcare setting, excelling in record management and patient communication. Transitioning into new field, bringing strengths in problem-solving and multitasking. Ready to leverage these skills to contribute effectively in new professional environment.
Overview
21
21
years of professional experience
Work History
Digital Dental Scanner
Gregory Weil Dental Ceramic Studio
08.2017 - Current
- Gathered, sorted and scanned documents to enter into computer system.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Minimized errors through careful attention to detail during the document preparation process prior to scanning.
- Maintained high accuracy levels with thorough quality checks on scanned documents.
- Coordinated with other departments to ensure efficient transfer of scanned documents for further processing or archiving purposes.
- Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
- Provided access to records for digital and non-digital storage and retrieval.
- Archived documents to locate quickly by strictly following storage methods.
Front Desk Receptionist
Gregory Weil Dental Ceramic Studio
08.2017 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Patient Administration Specialist
United States Army
04.2004 - 04.2013
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Developed strong relationships with insurance companies, facilitating timely processing of claims while advocating for patients'' best interests throughout negotiations processes as needed.
- Collaborated with multidisciplinary teams to improve overall patient care coordination and management.
- Contributed to a positive work environment through active participation in staff meetings and ongoing professional development opportunities.
- Assisted in the development of new office procedures, leading to improved efficiency and productivity.
- Supported clinical staff by providing efficient administrative assistance during peak periods.
- Optimized office organization by implementing an effective filing system for easy retrieval of medical records when needed.
- Achieved smoother patient flow by effectively coordinating admissions, transfers, and discharges.
- Enhanced communication between healthcare providers and patients with accurate record keeping and timely followups.
- Assisted in training new staff members on office policies and procedures, enhancing overall team performance levels.
- Reduced errors in data entry by implementing a thorough verification process for patient information updates.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Utilized computer programs to create invoices, letters, and other documents.
- Prepared reports detailing billing actions, flags, and other key information.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
Education
No Degree - Patient Administration Specialist
Fort Sam Houston Medical School
Fort Sam Houston, TX04-2005
Skills
- Teamwork orientation
- Information gathering
- Accuracy and precision
- Analytical mindset
- Pattern recognition
- Advanced data analysis
- Data interpretation
- Multitasking Abilities
- Time management
- Data logging
- Recordkeeping skills
- Workflow management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a up to date and HIPPA compliant medical records room by completing all filing, security and orgination with accuracy and efficiency.
- Filed all dental RX's monthly, quarterly and yearly with accuracy.
- Received multiple awards at every duty station due to accuracy and work ethic in the medical administrative field.
- Volunteered to help with hospital manpower/triage
- Has multiple job skills at current job, including: filing, scanning, sintering, metal casting and crown work.
Timeline
Digital Dental Scanner
Gregory Weil Dental Ceramic Studio
08.2017 - Current
Front Desk Receptionist
Gregory Weil Dental Ceramic Studio
08.2017 - Current
Patient Administration Specialist
United States Army
04.2004 - 04.2013
No Degree - Patient Administration Specialist
Fort Sam Houston Medical School
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