Joshua Guzman
Lynwood
Summary
Motivated and skilled customer service representative with a strong background in oral and written communication, active listening, and analytical problem-solving. Dedicated to enhancing customer experiences by employing service-oriented behaviors and understanding customer desires. Committed to providing customized solutions that build loyalty and exceed expectations. Seeking a practical environment to utilize previous work and school skills, master them, and acquire new ones.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beach Lifeguard (Seasonal)
Long Beach Fire Department
05.2019 - Current
- Monitoring the safety of the surrounding area I am assigned too with 100+ patrons
- Improved accessibility for disabled visitors by providing specialized equipment such as beach wheelchairs and offering personalized assistance when needed.
- Communicate with patrons ranging from various ages about concerns and answer questions they have
- Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
- Mentored new lifeguards through comprehensive training programs, enhancing their skills and competency levels.
- Conducted daily weather observations to provide accurate information for beachgoers, influencing safer decisionmaking.
Physical Therapist Aide/ Receptionist
Manale Occupational & Physical Therapy
12.2023 - 07.2024
- Aid therapist with multiple patients ranging from young teens to elderly adults on their exercises
- Guide and demonstrate exercises throughout their time at the facility to help patients experience the full range of their treatment plan
- Manage and fulfill front desk role working on insurances, scheduling, billing, and transferring patients from one facility to another
- Fostered positive relationships with patients by actively listening to concerns, offering encouragement, and providing ongoing education on their condition.
- Facilitated effective communication between patients, caregivers, and healthcare professionals through clear documentation of treatment goals, progress notes, and discharge summaries.
Resident Hall Assistant
Westmont College
08.2021 - 05.2022
- Plan, coordinate, and communicate with staff and students to host community events
- Manage the budget for the year for events across campus, including all students of various backgrounds and disabilities
- Provide guidance and resources to students while aiding with activities of daily living and maintain residents’ personal environments
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Bachelor of Science - Movement And Exercise of Science Kinesiology
Westmont College
Santa Barbra, CA05.2023
Skills
- WebPT
- Microsoft Word
- PowerPoint
- Spreadsheets
- Insurance Knowledge
- Public Safety Awareness
- Patrol operations
- Radio Equipment Operations
- Incident documentation
- Equipment Maintenance
- Adaptability
- Time management abilities
Certification
First Aide/ CPR/AED
Languages
Spanish
Limited Working
Timeline
Physical Therapist Aide/ Receptionist
Manale Occupational & Physical Therapy
12.2023 - 07.2024
Resident Hall Assistant
Westmont College
08.2021 - 05.2022
Beach Lifeguard (Seasonal)
Long Beach Fire Department
05.2019 - Current
First Aide/ CPR/AED
Bachelor of Science - Movement And Exercise of Science Kinesiology
Westmont College
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