Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Guerrero

Moreno Valley

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Store Manager

Zumiez
01.2023 - 10.2024
  • Led store operations, ensuring optimal inventory management and product availability.
  • Developed staff training programs to enhance team performance and customer engagement.
  • Implemented visual merchandising strategies to drive sales and improve customer experience.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly.
  • Managed vendor relationships, negotiating favorable terms to optimize supply chain performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.


Service Representative

Planet Fitness
01.2023 - 05.2023
  • Delivered exceptional member service, addressing inquiries and resolving issues efficiently.
  • Maintained cleanliness and organization of fitness area, ensuring a welcoming environment for members.
  • Assisted in onboarding new members, guiding them through processes and facility use.
  • Monitored equipment functionality, reporting malfunctions to ensure timely repairs and safety compliance.

Water Purification Technician

Marine Corps Base Camp Pendleton
08.2019 - 01.2023
  • Conducted routine maintenance on equipment to ensure operational readiness and safety standards.
  • Diagnosed and repaired mechanical issues to minimize downtime and enhance efficiency.
  • Trained junior technicians on best practices for equipment handling and maintenance procedures.
  • Implemented process improvements that streamlined workflow and reduced repair time.
  • Maintained inventory of tools and spare parts, ensuring availability for ongoing operations.
  • Led safety inspections to promote compliance with regulatory standards and reduce risks on-site.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Optimized system performance thorough testing and analysis.
  • Engaged in tactical drills to enhance team performance and readiness for combat scenarios.
  • Operated various firearms and equipment, ensuring proper maintenance and functionality.
  • Collaborated with squad members during operations to execute strategic maneuvers effectively.
  • Analyzed terrain features to optimize positioning and movement during exercises and engagements.
  • Implemented safety protocols to minimize risks during training exercises and live-fire events.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Demonstrated leadership skills as a fireteam leader, effectively managing personnel assignments and coordinating tactical movements under pressure.
  • Served as a mentor for junior Marines, offering guidance on professional development and career progression opportunities within the infantry field.

Cashier

Mcdonalds
10.2018 - 07.2019
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained organized checkout area, ensuring cleanliness and product availability.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Assisted in training new cashiers on operational procedures and customer engagement techniques.
  • Monitored inventory levels, reporting discrepancies to ensure stock accuracy.
  • Collaborated with team members to enhance overall store efficiency during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.


Childcare Assistant

YMCA
12.2017 - 09.2018
  • Assisted in implementing daily activity schedules for children, enhancing engagement and development.
  • Supported classroom management by maintaining a safe and nurturing environment for all participants.
  • Fostered positive relationships with children and families, promoting effective communication and trust.
  • Collaborated with lead educators to develop age-appropriate learning materials and resources.
  • Monitored children's progress and reported observations to senior staff for individualized support plans.
  • Participated in training sessions to enhance knowledge of child development and safety protocols.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.


Skate Guard

Rollerworld
07.2017 - 12.2017
  • Monitored skating area to ensure safety and compliance with facility rules.
  • Assisted guests in learning skating techniques and provided support as needed.
  • Conducted routine maintenance checks on rental skates and equipment for optimal performance.
  • Engaged with patrons to enhance their experience, fostering a welcoming environment.
  • Responded promptly to incidents or injuries, applying first aid where necessary.
  • Collaborated with team members to coordinate events and activities within the rink.
  • Enforced safety protocols effectively, reducing potential hazards for skaters of all ages.
  • Adapted quickly to changing conditions and guest needs during busy sessions.
  • Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
  • Facilitated special events, such as birthday parties or group outings, ensuring guests enjoyed a memorable experience at the rink.
  • Participated in ongoing training opportunities to stay current on industry best practices and enhance job performance in critical areas like emergency response planning and incident management protocols.
  • Promoted safety awareness among skaters through clear communication of rink rules and guidelines.
  • Collaborated with fellow staff members to ensure consistent enforcement of facility policies, fostering a fair environment for all patrons.
  • Demonstrated adaptability by working effectively in various roles within the facility as needed, from cash handling to first aid response.
  • Performed routine safety audits throughout shift and coached employees upon finding irregularities.

Education

No Degree - Music Therapy

Moreno Valley College
Moreno Valley, CA
05-2027

High School Diploma -

Classical High School
Lynn, MA
05-2019

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Store Manager

Zumiez
01.2023 - 10.2024

Service Representative

Planet Fitness
01.2023 - 05.2023

Water Purification Technician

Marine Corps Base Camp Pendleton
08.2019 - 01.2023

Cashier

Mcdonalds
10.2018 - 07.2019

Childcare Assistant

YMCA
12.2017 - 09.2018

Skate Guard

Rollerworld
07.2017 - 12.2017

No Degree - Music Therapy

Moreno Valley College

High School Diploma -

Classical High School

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Joshua Guerrero