Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joshua Glynn

Mississauga,ON

Summary

Dynamic and results-oriented professional seeking a challenging position to leverage extensive leadership, training, and operational management skills to drive efficiency, enhance team performance, and elevate customer satisfaction in a growth-focused organization.

Overview

3
3
years of professional experience

Work History

Operations Manager

Fedex Ground
Vaughan, ON
11.2021 - Current
  • Lead and manage day-to-day operations of a 30-member inbound/outbound team, enhancing productivity and service quality.
  • Design and implement training programs for new hires, ensuring high performance standards and service excellence.
  • Drive process improvements, reducing costs and increasing operational efficiency through strategic planning and execution.
  • Collaborate with senior management and cross-functional teams to align operational activities with overall business goals.
  • Maintain inventory control, ensuring availability of supplies to meet customer demands and support business operations.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.

Package Handler Trainer

Fedex Ground
Vaughan, ON
09.2020 - 11.2021
  • Identified skill gaps among existing staff members through observation and assessment activities.
  • Assisted in developing and implementing new training programs for existing and incoming package handlers.
  • Logged packaging activities and filed reports in company databases.
  • Ensured compliance with company policies regarding safety standards when handling packages in the warehouse environment.
  • Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
  • Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
  • Incorporated team building exercises into training sessions to foster collaboration among employees.
  • Tracked progress of each trainee throughout the course by conducting periodic evaluations.
  • Provided ongoing support after completion of training courses in order to ensure successful transition into daily operations.

Education

High School Diploma -

St. Joseph Secondary School
Mississauga, ON
06-2013

Skills

  • Proficient in Training & Development, Leadership, and Management
  • Proven ability to enhance team performance and drive process improvement
  • Excellent problem-solving, decision-making, and customer service skills
  • Effective communicator with strong emphasis on collaboration and teamwork
  • Technically proficient in Microsoft Office Suite
  • Demonstrated resilience and positive attitude under stress

Accomplishments

  • Package Handler of the Year, FedEx Ground, June 2020
  • Package Handler Trainer of the Year, FedEx Ground, June 2021
  • Manager of the Month, FedEx Ground, May 2022
  • Manager of the Month, FedEx Ground, Dec 2023
  • Manager of the Month, FedEx Ground, Jan 2024

Timeline

Operations Manager

Fedex Ground
11.2021 - Current

Package Handler Trainer

Fedex Ground
09.2020 - 11.2021

High School Diploma -

St. Joseph Secondary School

Similar Profiles

CREATE PROFILE
Joshua Glynn