Joshua Gillam
Camden,Canada
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
2
2
years of professional experience
Work History
Supervisor
MacQuarries Pharmasave
08.2022 - 08.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Cobequid Education Centre
Truro, Nova Scotia06.2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Policy enforcement
- Conflict resolution
- Multitasking
Languages
English
Timeline
Supervisor
MacQuarries Pharmasave
08.2022 - 08.2024
High School Diploma -
Cobequid Education Centre
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