JOSHUA GATEWOOD
Corona
Summary
Highly skilled professional with over 6 years of experience in varied work, efficiently managing high volume content moderation, community management, data entry, and advanced customer support with a track record in delivering exceptional operational computer and people skills along with an impressive typing speed of 100-WPM.
Overview
6
6
years of professional experience
Work History
Peer Support Moderator
Supportiv
Remote
03.2023 - 08.2024
- Trained extensively in peer-support moderation and psychology under Stanford PhD guidance in curriculum that amassed over 100 hours.
- Moderated dozens of group chats a day, providing emotional and psychological support to groups of people at a time with efficiency.
- Maintained realness while delicately processing emotionally distressing topics.
- Maintained high-speed typing and attention to detail for quick responses and shared attention with others.
- Developed guidelines and best practices for maintaining a respectful, professional tone.
- Mentored other moderators, offering guidance on policy interpretation and conflict resolution.
Data Quality Analyst & Custodian
L&L Logistics
Los Angeles
01.2020 - 04.2024
- Improved decision-making processes with accurate data analysis.
- Integrated multiple sources of disparate data using ETL processes, improving overall analysis.
- Used statistical methods to analyze data and generate business insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Content Moderator
Free Dragon LLC
Remote
04.2018 - 01.2023
- Oversaw and moderated the quality of diverse content on a user-based art gallery platform including digital art, written works, music, and blogs.
- Average daily tasks included the review of hundreds of uploaded content.
- Provided timely and effective solutions to users' concerns.
- Enhanced user experience for a large, active community on the website's forum board.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Maintained a high level of accuracy in identifying and managing prohibited materials, resulting in improved site quality.
Education
High School Diploma -
California Pacific Charter School
Skills
- 4 Years Data Entry
- 2 Years Custodian
- 5 Years Content Moderation
- Emotional Intelligence
- Computer Literacy
- Time Management
- Communication
- Attention to Detail
- Team Collaboration
- Quality Control
- Contact Resolution
- Resilience
- Data analysis
- Content evaluation
- Quick decision making
- Error correction
- Problem Solving
- Psychology
- Typing (100 WPM)
- Customer Support
- Content Moderation
- Community Management
- Computer & Tech
Hobbies and Interests
- Creative Writing
- Gardening
- Tech & Computers
Languages
English, Native/Bilingual
Affiliations
Volunteer, Centerpoint Church 2016-2018
References
References available upon request.
Timeline
Peer Support Moderator
Supportiv
03.2023 - 08.2024
Data Quality Analyst & Custodian
L&L Logistics
01.2020 - 04.2024
Content Moderator
Free Dragon LLC
04.2018 - 01.2023
High School Diploma -
California Pacific Charter School