Joshua Franklin
Campo
Summary
Dynamic IT Support Specialist with a proven track record at NorthCountry FCU, adept at managing high call volumes and implementing preventive maintenance procedures. Recognized for exceptional attention to detail and hardware diagnostics, ensuring optimal system performance and customer satisfaction. Committed to team collaboration and proactive problem-solving in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Rural Mail Carrier
USPS
09.2022 - 03.2025
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
IT Support Specialist
NorthCountry FCU
09.2018 - 05.2022
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Developed and implemented preventive maintenance procedures.
- Tested new software and hardware prior to deployment.
Joint Nodal Network Operator/Maintainer
Army
07.2010 - 02.2018
- Maintained optimal equipment operations, system performance and data availability with proactive maintenance and upgrading of hardware, cabling, and software.
- Reviewed, investigated and resolved escalated network issues.
- Performed root cause analysis, collected data and submitted timely reports.
- Follow up on network downtimes with field technicians.
Education
Information Technology
Champlain Valley Union HS
Hinesburg, VTSkills
- Observation
- Inventory management
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Hardware diagnostics
- Security protocols
- Service support
- Team collaboration
Timeline
Rural Mail Carrier
USPS
09.2022 - 03.2025
IT Support Specialist
NorthCountry FCU
09.2018 - 05.2022
Joint Nodal Network Operator/Maintainer
Army
07.2010 - 02.2018
Information Technology
Champlain Valley Union HS
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