Joshua Fang
Fresno,CA
Summary
Motivated and tech-driven entry-level IT professional with 6 years of customer service experience, an Associate of Science in Computer Science, and a long-standing background in programming and technology. Currently pursuing CompTIA A+ certification. Eager to join Fresno Chaffee Zoo as an Audiovisual Technician, bringing strong communication skills, attention to detail, and a willingness to learn and tackle any challenge. Open to any shift and committed to supporting seamless audiovisual and end-user operations for staff and guests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sushi Chef
O-iza Modern Cuisine
03.2024 - Current
- Prepare high-quality sushi and dishes with a strong focus on precision, consistency, and presentation.
- Work in a fast-paced, high-pressure environment, managing multiple orders while maintaining accuracy and speed.
- Provide excellent customer service, responding to special requests and ensuring a positive dining experience.
- Follow strict food safety, cleanliness, and organization standards, demonstrating attention to detail and reliability.
- Collaborate closely with kitchen staff and servers, showing teamwork and clear communication—skills that transfer directly to supporting staff and guests in AV/IT environments.
Customer Service & Food Service Roles
Various Employers
08.2018 - 12.2025
- Over 6 years of experience interacting with customers, resolving issues, and maintaining a professional, friendly attitude.
- Communicated clearly with customers and team members to solve problems quickly and effectively.
- Adapted to new systems, procedures, and tools, showing flexibility and willingness to learn.
- Built strong interpersonal skills that translate well to end-user technical and audiovisual support.
Education
Associate of Science - Computer Science
Fresno City College
Fresno, CA06-2021
High School Diploma -
Edison High School
Fresno, CA06-2019
Skills
- Basic AV setup: projectors, displays, microphones, speakers, HDMI/USB connections
- Classroom/meeting-room technology assistance
- Windows operating system support and basic troubleshooting
- Hardware/software installation, updates, and diagnostics
- Cable routing, labeling, and equipment testing
- Microsoft Office 365: Word, Excel, PowerPoint, Outlook
Audiovisual & IT Support
Software & Tools
- Basic networking and connectivity troubleshooting
- Presentation and conferencing tools
- C, Python, JavaScript
- Algorithms, data structures, debugging
- Strong math foundation (AP Calculus AB – score 5)
- Experience with technical documentation and problem analysis
Programming & Technical
Certification
- CompTIA A+ Certification - In Progress (Expected Dec 2025)
Additional Information
- California Driver’s License; clean driving record
- Willing to work any shift: mornings, evenings, weekends, and holidays
- Ready to learn new systems, tackle challenges, and grow in an IT/Audiovisual role
Languages
English
Native or Bilingual
Hmong
Professional Working
Timeline
Sushi Chef
O-iza Modern Cuisine
03.2024 - Current
Customer Service & Food Service Roles
Various Employers
08.2018 - 12.2025
Associate of Science - Computer Science
Fresno City College
High School Diploma -
Edison High School